Seven Casino - Играчът изпитва блокиране на комуникацията с казиното.

Whenever I try to reach out to the casino, I am blocked and the only response I get for my emails is the same, which is a support evaluation. In chat, I am immediately blocked after I share my concern.

Sobald ich mit dem Casino in Kontakt treten möchte, werde ich blockiert und auf Emails kommt immer nur dieselbe Antwort, nämlich die Bewertung des Supports. Im Chat werde ich sofort blockiert, nachdem ich mein Anliegen vorgebracht habe.

Dear x4wsccrkcd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• What does the disputed amount represent?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The disputed amount represents my deposits. This casino has no license, the games are not real so it is a scam.

Der umstrittene Betrag stellt meine Einzahlungen dar. Dieses Casino hat keindd es Lizenz, die Spiele sind nicht echt, also ist es Betrug.

I'll send you a video by email - that's how I filmed the chat today, you just end it

Ich sende Ihnen ein Video per Mail - so habe ich heute den Chat gefilmt, sie beenden ihn einfach

When I asked why the chat was blocked, the answer came again:

Auf meine Frage warum der Chat blockiert wird kam wieder die Antwort:

"Could you please tell us how long ago you registered your account and whether you successfully completed account verification?

What games did you play (live casino games, slots or sports betting)?

What does the disputed amount represent?"

1. I registered my account in early-mid May 2023 and successfully completed account verification
2. I most likely played Book of Dead, Lara Croft. Never sports betting or live casino games
3. the disputed amount represents my deposits - since this casino has fake games, a fake license, and absolutely no legal terms and conditions, I insist on a refund!

„Könnten Sie uns bitte mitteilen, wie lange es her ist, dass Sie Ihr Konto registriert haben und ob Sie die Kontobestätigung erfolgreich abgeschlossen haben?

Welche Spiele haben Sie gespielt (Live-Casinospiele, Spielautomaten oder Sportwetten)?

Was stellt der umstrittene Betrag dar?"

1. ich habe mein Konto Anfang-Mitte Mai 2023 registriert und die Kontobestätigung erfolgreich abgeschlossen
2. ich habe höchstwahrscheinlich Book of dead, Lara Croft gespielt. Niemals Sportwetten oder Live Casino Spiele
3. der umstrittene Betrag stellt meine Einzahlungen dar- da dieses Casino gefälschte Spiele, eine gefälschte Lizenz, und absolut keine rechtsgültigen Geschäftsbedingungen besitzt, bestehe ich auf eine Rückerstattung!

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. The Seven Casino's review on our platform includes the following information:

If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos and utilizing available filters to find the most suitable casino for your needs.

Unfortunately, based on the information received thus far, we will not proceed further with this case. I sincerely apologize that we couldn't offer more assistance in this matter.