Gama Casino - обща дискусия (страница 4)

"How else do you explain that a casino like Gama or Cat is top rated by you but every 2nd player has problems?"

Simply because more players are keen to complain directly here on the forum or create complaints through the Resolution Center, players without issues do not submit complaints, do they?

Have you noticed players just come here to share their suspicions and fears about online casinos?

So, your numbers only reflect a part of the players - the outcome is not accurate. If you know about others who believe been scammed make them submit complaints. Every time we caught a casino doing something unfair, there are consequences, BUT we have to catch them first. Accusations are just the beginning.

Furthermore, you should browse each casino's tab called "safety index explained" as the name says it contains an explanation. This article was created to cover the process step by step. Read it, please.

It is, however, just a part of the whole picture, complaints as well as user reviews cover the rest.

Sure, casinos should never do that. What is the point of the question, please?

There is no chance for us I know about to take advantage of addicted players. So, what am I missing?

Hello!

Are we talking about the same complaint? Because I still can't see that here.

https://casino.guru/catcasino-the-player-s-deposits-are-not-refunded-by

I guess it is another complaint created under a different profile, isn't it?

As I said no time to go through that all, so - thanks for bringing it up and saving me time.

If this is true, well, I'm looking forward to seeing the casino's response for sure!

Hi, I'm wondering, you say that:

"Also, I have now read of two negative reviews of Gama that just don't get published."

What do you mean? How can you read reviews that weren't published?

As I can see, several players have already played with Cat Casino and Gama Casino (which both belong together). I am having problems with Gama Casino.

I was already sent a withdrawal confirmation on Neteller and the money never arrived.

After that, I was promised that if I give my bank details, the money will be transferred immediately. I then wrote that I would only give my bank details if I could get the money immediately. The chat also promised me that and pointed out that the payment would be made immediately. For a whole 7 days, the chat put me off again and again and could not give an answer.

Only after these 7 days was an e-mail sent to me that they needed more data from me. How can you take so long just to request data?

Of course, I also provided the other data, whereupon the casino sent me an email again that the money had been transferred.

That was 3 weekdays ago and my bank advisor confirmed to me that an international transfer also takes a maximum of 2-3 days. Only in very rare cases does it take longer than 3 days and that's why I have a very bad feeling again that the casino won't pay out my €1,800.

I also already wrote to Anastasia on Telegram, who only replied that she would look at it. After that, however, there was no further reaction.

Now I have to wait until Monday again, hoping that the money will finally arrive. I have never experienced a casino sending a payout confirmation email and then not receiving the money.

Every day you wait, you get angry and nobody gives you any information. The casino is not contactable except via the live chat which is as ignorant as you are and has no direct contact with the finance department so is completely pointless.

Repeated email requests are simply ignored and once you get a reply it is bland and contradictory.

My confidence is completely gone and when I look at my bank account again on Monday, there will probably be no money there again. It's been like this for 26 days now.

Why am I describing this in such detail? I can tell you that. Casino Guru currently lists 5,669 casinos and if you select the casinos based on the highest rating and thus the highest security standard, then Cat Casino is in 20th place and Gama Casino is in the TOP 100. And that out of 5,669 casinos.

One would expect otherwise from such highly rated casinos and it is a mystery how Casino Guru can rate these two casinos so highly. As you can see here in the thread, there were similar problems with the casino back then and at that point the rating was 8.5. Now the rating is 9.3, even though the casino has already acted dubious several times and obviously has payment problems.

By the way, I only signed up at Gama Casino because of Casino Guru back then, because it has such a high rating and I trusted Casino Guru here. With 5,669 casinos, the 20th and also the 100th place must be absolute top casinos, but certainly not casinos that treat their players like this.

I will gladly write here again when I finally receive my money. I'm curious when and if that will happen at all.

Wie ich sehe hatten bereits mehrere Spieler mit dem Cat Casino und dem Gama Casino (welche beide zusammengehören). Ich habe Probleme mit dem Gama Casino.

Mir wurde bereits eine Auszahlungsbestätigung auf Neteller gesendet und das Geld ist nie angekommen.

Danach hat man mir versprochen, wenn ich meine Bankdaten angebe, dass dann sofort das Geld überwiesen wird. Ich habe daraufhin geschrieben, dass ich meine Bankdaten nur dann hergebe, wenn ich dadurch das Geld sofort bekomme. Der Chat hat mir das auch versprochen und darauf hingewiesen, dass dadurch die Zahlung sofort getätigt wird. Ganze 7 Tage lang hat mich der Chat immer wieder vertröstet und konnte keine Antwort geben.

Erst nach diesen 7 Tagen hat man mir eine E-Mail gesendet, dass man noch weitere Daten von mir benötigt. Wie kann man sich so lange Zeit lassen, nur um dann Daten anzufordern?

Natürlich habe ich auch die weiteren Daten angegeben, woraufhin mir das Casino wieder eine Mail gesendet hat, dass das Geld überwiesen wurde.

Das ist nun wieder 3 Wochentage her und meine Bank-Beraterin hat mir bestätigt, dass auch eine Auslandsüberweisung maximal 2-3 Tage dauert. Nur in ganz seltenen Fällen dauert es länger als 3 Tage und daher habe ich jetzt wieder ein sehr schlechtes Gefühl, dass das Casino meine 1.800 € nicht ausbezahlt.

Ich habe auch bereits die Anastasia auf Telegram angeschrieben, dir mir nur geantwortet hat, dass sie sich das ansehen wird. Danach ist jedoch auch keine Reaktion mehr gekommen.

Nun muss ich wieder bis Montag warten, in der Hoffnung, dass nun endlich das Geld ankommt. Ich habe es noch nie erlebt, dass ein Casino eine Auszahlungsbestätigung per Mail sendet und dann das Geld nicht ankommt.

Jeden Tag wartet man, ärgert man sich und niemand gibt eine Auskunft. Dass Casino ist nicht kontaktierbar, außer über den Live-Chat, der genauso wenig weiß wie man selbst und der keinen direkten Kontakt zu der Finanzabteilung hat und somit völlig sinnlos ist.

Wiederholte E-Mail Anfragen werden einfach ignoriert und wenn man einmal eine Antwort bekommt, dann ist diese nichtssagend und widersprüchlich.

Mein Vertrauen ist völlig weg und wenn ich am Montag wieder auf mein Bankkonto schaue, dann wird wahrscheinlich wieder kein Geld da sein. Ganze 26 Tage geht das nun schon so.

Warum ich das hier so ausführlich beschreibe? Das kann ich euch gerne sagen. Casino Guru listet zum jetzigen Zeitpunkt 5.669 Casinos auf und wenn man die Casinos nach der höchsten Bewertung und somit dem höchsten Sicherheitsstandard auswählt, dann liegt das Cat Casino auf Platz 20 und das Gama Casino ist unter den TOP 100. Und das von 5.669 Casinos.

Von so derart hoch bewerteten Casinos dürfte man sich anderes erwarten und es ist ein Rätsel, wie Casino Guru diese beiden Casinos so hoch einstufen kann. Wie man hier im Thread sieht, gab es schon damals ähnliche Probleme mit dem Casino und zu diesem Zeitpunkt war die Bewertung auf 8,5. Jetzt ist die Bewertung auf 9,3 und das obwohl das Casino bereits mehrfach unseriös aufgetreten ist und ganz offensichtlich Zahlungsprobleme hat.

Übrigens habe ich mich damals auch nur wegen Casino Guru bei Gama Casino angemeldet, weil es eine so hohe Bewertung hat und ich hier Casino Guru vertraut habe. Bei 5.669 Casinos müssen die 20. und auch noch die 100. Stelle absolute Top-Casinos sein, aber bestimmt keine Casinos, die derart mit ihren Spielern umgehen.

Ich werde hier gerne noch einmal schreiben, wenn ich endlich mein Geld erhalten habe. Ich bin gespannt wann und ob das überhaupt passieren wird.

Hello,

it is because we try to keep up with spammers who abuse the forum daily. It is our way to keep the forum clean without dangerous links and advertisements. I would blame the word "Telegram" in this concrete case.

As you see, the post has been approved. I'm sorry for the trouble.

I believe Guru, for some reason, is protecting this group of casinos.

We are not.

May I get you back to the bottom of the discussion?

https://casino.guru/forum/casinos/gama-casino---general-discussion/4

There is no need to repeat the same in another thread, I'd say.

I have a 3,000+ character post here that is pending review. What shoud that? Since when are posts in the forum first checked? I put a lot of effort into the post and therefore I ask you to release this post.

Ich habe einen über 3.000 Zeichen langen Post hier verfasst, der erst überprüft wird. Was soll das? Seit wann werden Posts im Forum erst überprüft? Ich habe mir sehr viel Mühe für den Post gegeben und daher bitte ich darum diesen Post freizugeben.

May I ask you to stick with the subject right here?

https://casino.guru/forum/casinos/gama-casino---general-discussion/4

I won't repeat the same communication multiple times, I really do not have the time for this. Sorry, I'm just being honest.

I decided to move all posts here since all sound related to Gama Casino.

I ask you both to stick with this thread. There is no need to make the forum messy for others.

I hope we can agree on that.

Hi

Hi man good luck

Issues perhaps? I hope not!

Yeah, same here.

One realistic answer to their payment problems might be the fact that they are a russian owned casino. What I mean with this is that maybe they have trouble paying due to worldwide sanctions against russian owned businesses. Could also be that they are total scammers.

Hello there,

Thank you for your feedback.

We deeply apologize for the inconvenience caused by ongoing technical problems that are impacting the withdrawal process. Our team is diligently working to swiftly resolve these issues and restore seamless functionality.

Would you kindly provide a comprehensive description of the situation by sending us an email at aleksandra.ru@cataffs.com, including your ID or the email associated with your registered account?

Hello there,

Thank you for your feedback.

We want to express our sincere apologies for the current technical difficulties affecting the withdrawal process. Rest assured, we're dedicated to resolving these issues promptly to ensure uninterrupted services.

We kindly request you to share a detailed account of the situation by reaching out to us via email at aleksandra.ru@cataffs.com. Please include your ID or the email linked to your registered account.

Hello there,

Thank you for your feedback.

We would like to review this situation in more detail, as we have not encountered similar situations before.

Please write to aleksandra.ru@cataffs.com with your ID or e-mail address where your account is registered.

20 times tried to withdraw my money and every time withdrawal cancelled and i have verify profile , credit cards and everything! Please help!

Hi, according to the complaint you managed to file, I noticed that you were not able to withdraw due to technical problems. I also see that the casino replied to you and said that you need to make a withdrawal to a MasterCard card, which you do not have yet. 

However, once you have processed the card and made the withdrawal again, could you let us know how it went and if there were any other problems or if everything went well ?