Позволиха ми да отворя отново сметка при тях след година самоизключване и въпреки че съм регистриран в регистъра на изключените играчи на EEEP, дори не ме попитаха дали имам контрол над играта. Просто отговориха „Отворете отново сметка със същите данни". Не ми наложиха никакви ограничения. За един ден направих депозити от 150 евро. Изведнъж ми изпратиха имейл, в който се казваше, че „Въз основа на информацията, която ни предоставихте и винаги имайки предвид вашия личен интерес, ние блокирахме вашата сметка на нашия уебсайт - за ваша собствена защита (клауза 5.7, i от Споразумението за членство)". Без да съм поискал изключване, всичко, което казах, беше да ми дадат някои бонуси поради загуби. Дадоха ми редовни бонуси и внезапно затвориха сметката. Когато ги помолих да върнат депозитите ми, те отказаха, казвайки, че парите вече са изиграни, докато никога не съм искал изключване!!! Стойте далеч от тази компания! Ще подам жалба до EEEP. ИГРАЙТЕ ДРУГАДЕ.
They allowed me to open an account with them again after a year of self-exclusion and while I am registered in the EEEP register of excluded players, and they didn't even ask me if I had control of the game. They simply replied "Reopen an account with the same details". They didn't impose any limits on me. In one day, I made deposits of 150 euros. Suddenly, they sent me an email saying that "Based on the information you gave us and always keeping your personal interest in mind, we have proceeded to block your account on our website - for your own protection (term 5.7, i of the Membership Agreement)"., without me having requested any exclusion, all I said was to credit me with some bonuses due to losses. They credited me with regular bonuses and suddenly closed the account. When I asked them to return my deposits, they refused, saying that the money had already been played, while I never asked for exclusion!!! Stay away from this company! I will file a complaint with the EEEP. PLAY ELSEWHERE
Μου επέτρεψαν να ανοι΄ξω ξανα λογαριασμο σε αυτους μετα απο ενα χρονο αυτοαποκλεισμο και ενω ειμαι εγγεγραμμενος στο μητρωο αποκλεισμενων της ΕΕΕΠ, και δεν με ρωτησαν καν αν εχω τον ελεγχο του παιχνιδιου. Απλα μου απαντησαν "Ξανανοιξτε λογαριασμο με τα ιδια στοιχεια". Δεν μου επεβαλαν κανενα οριο. Σε μια μερα, εκανα καταθεσεις των 150 ευρω. Ξαφνικα, μου εστειλαν ενα email λεγοντας οτι "Βάσει των πληροφοριών που μας δώσατε και έχοντας πάντα κατά νου το προσωπικό σας συμφέρον, έχουμε προχωρήσει στον αποκλεισμό του λογαριασμού σας στον ιστότοπό μας - για τη δική σας προστασία (όρος 5.7, θ από την Σύμβαση Προσχώρησης).¨" , χωρις εγω να εχω ζητησει καποιον αποκλεισμο, το μονο που ειπα ηταν να μου πιστωσουν καποιο μπονους λογω απωλειων. Μου πιστωσαν κανονικα μπονους και ξαφνικα εκλεισαν τον λογαριασμο. Οταν τους ζητησα να μου επιστρψουν τις καταθεσεις, αρνηθηκαν, λεγοντας οτι τα λεφτα εχουν ηδη παιχτει, ενω ποτε δεν ζητησα αποκλεισμο!!! Μεινετε μακρια απο αυτην την εταιρια! Εγω θα προχωρησω σε καταγγελια την ΕΕΕΠ. ΠΑΙΞΤΕ ΑΛΛΟΥ
