BetPlays Casino Review

Well, I don't know how this casino gets good reviews—90% of them must be bought—just look at
. Deposits are confusing and extremely unpleasant
. None of the bonuses they offer are credited to your balance, so you can’t even complete the rollover
. The RTP is terrible
. Customer support is terrible
. The platform is very confusing.

Bem não sei como este casino tem boas avaliações 90% delas devem ser compradas só pode
Os depósitos são confusos e extremamente desagradáveis
O bónus que são dados nenhum deles é carregado no saldo por isso nem se consegue concluir o rollover
O rtp é péssimo
O suporte é drástico
Plataforma muito confusa

I played games and got free spins then I played them I won a sum of money and the game just crashes. Then I try again and my money just disappears! I didn't get what I won! This happened 2 times. 1- 48.42€ the next win was 168.44€. I write to support, send photos everything they ask for. Then they just say wait for an answer or is everything okay what I submitted.. they ask if I'm the only one playing with my account? Wtfk what are these questions refund the money! and then they say wait for an answer :D and suddenly my money is gone!:D I'm not talking I didn't even try to withdraw it… I would refund the money to her and I would like to withdraw it I think there would be a lot of problems! DO NOT PLAY ITS SCAM

They have stole 2000 euros. 5 days is withdrawal limit, they decided to move the limit up an review my account.
After 10 days they said my account is closed because "I was breaking" terms and conditions, which none of them is true ! NEVER USED VPN AND I AM ONLY ONE ON THIS ACCOUNT; NO SECOND ACCOUNT. It is obvious this is their patter when they dont want to withdrawal your money, they think things up and say this. FRAUD I have never been frustrated this much, HOW CAN THEY STILL OPERATE ??

Max withdrawal is 7500 and take 5 business day and week end don't count so you are at 7 days basically if you are lucky. Don't think you will get your withdraw without going to the chat. Then for the second withdraw they will say oh its maximum 1 withdraw per 7 days and then they will add days so you are at 10 days and still not processed. On the chat they will say escalated to the finance Dept. Scammm website don't lose your money.

Yes, good casino, I made a deposit of 30€, made the wager % and made my withdrawal of 150€.
My experience was very good, I advise you to play and have fun in the casino.
They could only improve the time of the whitdram.
Otherwise everything is well presented.
Good Casino, I recommend it.

Sim, bom casino fiz depósito, de 30€ , fiz o wager % e fiz o meu levantamento de 150€.
Foi muito boa a minha experiência, aconselho a jogarem se divertirem no casino.
Só podiam melhorar o tempo do whitdram.
De resto está tudo bem apresentado.
Bom Casino, recomendo.

Unbearable service and endless false promises BetPlays !

I have been using the services of BetPlays.com for several months, and my experience is extremely disappointing. The customer support is absolutely ineffective: they either do not respond to my numerous requests or provide standard, templated responses.

Firstly, the site works incorrectly, and I cannot participate in the promotions that are advertised via email regularly. The registration button on the site simply does not work. They cannot and do not want to resolve this issue for three months.

Secondly, the CEG seal periodically disappears from their site, which makes me doubt the company's honesty. Because of this, I cannot file a complaint. Such concealment of information causes serious problems.

Moreover, I have been waiting for answers to my questions for more than three months. Support operators like Dino and David constantly ask me every day to provide information about the problem as if they have Alzheimer's disease and assure me that they immediately pass the information to some secret department, with which I cannot contact, and do not provide specific deadlines for solving the problem. And so on day after day for three months.

As a result, despite promises to solve the problem "as soon as possible," no changes occur. I am more than sure that their promises are empty and serve only to stress me out with their lying responses.

Let’s summarize:

I cannot participate in the promotions that BetPlays.com regularly sends me via email because the registration button for each promotion on the site does not work. Isn't this mocking the customer?
The CEG seal is not working. Because of this, I cannot file a complaint. Isn't this mocking the customer?
I waited for the payment for exactly a month. Initially, they told me that the payment would arrive in 1-2 days, then 3-5 days, then after 5-15 days, as a result, I received the money exactly a month later, and it was issued not as a win but as a refund. Isn't this mocking the customer?
Lies have crossed all reasonable boundaries.

it's impossible to win...games sometimes freeze, but only when you have a winning shot, then after updating it doesn't continue from there, so you lose bets and prizes...in my opinion, most of the games are not original, especially because of the freezes and the many empty ones also because of spinning...one of the worstcasino for me.. gaming experience is nothing, RTL is somewhere around 0, the best example of how today sites do what they want, everyone can be bought, and without control they can rob and ruin people without restraint....

Worst site o have ever been on, i think it is actually inpossible to withdraw from, super scammy, i deposited $30 with a promo for a $50 bonus and hade to wager something like $700 dollars to be able to withdraw, by some miracle i was able to win enough money to withdraw $400 after trying a few weeks to withdraw i gave up and decided to send my money down the drain, i tried again to withdraw $100 through crypto, immediately my account was verified but they wont accept my crypto transaction, and my minimum transferable bank transfer changed to $300…… interesting, i continue to try and take my money out via crypto and it keeps getting rejected, no reasoning why, no contact back from customer support, terrible site, terrible service, super scammy

My account with 750€ has just been closed. I violated their rules and regulations. I couldn't tell which one. I was in the plus, can that be the whole reason? I'm totally shocked!!

updated:
No reaction from the casino so far!!

updated:
Still no response, no response to my renewed contact by email!
updated:
No complaints are checked here at all, everything just blah blah.
Contact will certainly not be made!
ID : bastinho

Mein Konto mit 750€ wurde gerade geschlossen. Ich verletzte deren Regeln und Bestimmungen. Welche, konnte man mir nicht sagen. Ich war im plus, kann das der ganze Grund sein? Bin total schockiert!!

Update:
Keine Reaktion des Casinos bislang!!

Update:
Weiterhin keine Reaktion,auf meine erneute Kontaktaufnahme per Mail wurde nicht reagiert!!
Update:
Hier wird überhaupt keine Beschwerde geprüft, alles nur blabla.
Kontakt wird erst recht nicht aufgenommen!
ID : bastinho

I was scammed on this site. And I can prove it.

Be very careful with this fraudulent company. They just stole my funds and don't respond to emails. They're claiming that I violated the terms and conditions. Which is completely false.

When I started playing on this site I was warned via email that I already had an account open and that this wasn't allowed. The account wasn't mine and for that reason I agreed it should be closed. In that day I responded that email requesting, confirming and agreeing that the other account should be closed immediately because I don't have any relation with them.

That same day that account was closed and they never bothered me about it again. But when I went to withdraw funds for the first time problems began. They simply rejected the withdrawal and stole my funds claiming that I have violated the terms and conditions.


I have as proof the emails I exchanged with them in the first day when I opened the account and started playing on. This email shows that I am telling the truth.