Добър вечер, г-н Джаро. Така на 22 ноември отворих сметката и спечелих сумата, която посочих по-горе. Преведох цялата сума до 1750 евро, които ми искаха, а останалите пари останаха чиста сума, тоест действителното салдо. Поисках теглене след малко 500 евро, както пише в сайта им за карта, някои ми казаха, че не е необходима идентификация, други ми казаха, че е необходима. Поисках картата ми да бъде отворена за проверка и след натиск от тяхна страна, картата ми беше отворена след 5 дни, така че им отне 5 дни, за да отворят раздел. Така че предния понеделник започнах да им изпращам документите, някои от тях ги отказаха, някои от тях не. Сега останах с документа за историята на транзакциите на акаунта, тъй като ми го поискаха, докато в началото ми поискаха картата и я отхвърлиха нарочно, започнах да изпращам акаунта, който беше отхвърлен и на в същото време това, което беше отхвърлено, беше документът, който ми поискаха. Изпратих последния документ за завършване на процеса на идентификация в сряда, 29 ноември, и до днес все още пише, че предстои одобрение и че ще получа имейл от тях, все още не съм получил имейл между нас, нито има такъв, това, което разбирам е, че ще го забавят нарочно, за да минат 30 дни и да ми затворят акаунта с извинението, че не съм изпратил всички документи и затова акаунтът ще бъде закрит. първо поискаха историята на транзакциите от 1 до 27 ноември, изпратих я и те я отхвърлиха, след това ме попитаха отново от 1 ноември до 28 число на месеца, изпратих и това и те отново я отхвърлиха, сега те ме попитаха от 1 ноември до 29 и документа все още чака одобрение, нещо ми подсказва, че сега ще го отхвърлят нарочно и ще ме искат за декември само за да забавят идентификацията на акаунта. Въпросът е, че аз няма да позволя да мине така и ви моля да ми помогнете в това, през което преминавам. В Гърция, моля, имайте предвид, че в гръцките казина процесът на идентификация отнема няколко часа с изискваните документи. Моля, помогнете ми, знам, че го правят нарочно, имам всички екранни снимки на това, което правят и казват, също така никой не отговаря на имейла им и не получих никакъв отговор. Така ми е сметката от 6 дни....Тоест за един документ искат толкова много дни какво да кажа.
Good evening, Mr. Jaro. So on November 22, I opened the account and won the amount I listed above. I transferred the entire amount to the 1750 euros they wanted, and the rest of the money remained in the net amount, i.e. the actual balance. I requested a withdrawal after a while 500 euros as their website says for a card, some told me that identification is not needed, some told me that it is needed. I asked for my card to be opened for verification and after pressure from them, the card was opened for me after 5 days, so it took them 5 days to open a tab. So the previous Monday I started sending them the documents, some of them rejected them, some of them didn't. Now I'm left with the transaction history document of the account as they asked me for it, while at the beginning they asked me for my card and they rejected it on purpose , I started to send the account, which was rejected, and at the same time, what was rejected was the document they asked me for. I sent the last document to complete the identification process on Wednesday, November 29, and until today it still says that approval is pending and that I will receive an email from them, I have not yet received an email between us nor is there any, what I understand is that they will delay it on purpose so that the 30 days pass and close my account with the excuse that I do not have send all the documents and that's why the account will be closed. they asked for the transaction history from November 1st to the 27th at first, I sent it and they rejected it, then they asked me again from November 1st until the 28th of the month, I sent that too and they rejected it again, now they asked me from the 1st of November until the 29th and the document is still pending approval, something tells me that they will reject it now on purpose and they will ask me for December only to delay the identification of the account .The point is that I will not let it pass like this and I am asking you to help me in what I am going through. In Greece, please understand that in Greek casinos the identification process takes a few hours with the requested documents. Please help me, I know that they do it on purpose, I have all the screenshots of what they do and say, also no one answers their email and I have not received any reply. This is how my account has been for 6 days....In other words, for one document they want so many many days what can I say.
Καλησπέρα κ΄υριε Jaro.Στις 22 νοεμβρίου λοιπόν έκανα το account και κέρδισα το ποσό που σας αναγράφω παραπάνω.Τζιραρα όλο το ποσό τον 1750 ευρώ που ήθελαν και τα υπόλοιπα χρήματα έμειναν στο καθαρό ποσό δηλαδή στην Πραγματική ισορροπία.Ζητησα ανάληψη μετά απο λίγο τα 500 ευρώ οπως λέει το site τους μέσο κάρτας,Κάποιοι μου ελεγαν οτι δεν χρειάζεται ταυτοποιήση κάποιοι μου έλεγαν οτι χρειάζεται.Ζητουσα να μου ανοίξει η καρτέλα για επαλήθευση και η καρτέλα μετά απο πιέσεις δικιές μου άνοιξε μετα απο 5 μέρες,Δηλαδη τους πήρε 5 μέρες για να ανοίξουν μια καρτέλα.Την προηγούμενη δευτέρα λοιπόν ξεκίνησα να τους στέλνω τα έγγραφα τα οποία κάποια τα απέρριπταν κάποια οχι.Τώρα μου μένει το έγγραφο ιστορικού συναλλαγών του λογαριασμού καθώς μου το ζήτησαν ενω στην αρχή μου είχαν ζητήσει της κάρτας μου και το απέρριπταν επίτιδες,αρχισα να στέλνω του λογαριασμου το οποιο το απερριπταν και αυτο και την ιδια στιγμη αυτο που μου απερριπταν ηταν το εγγραφο που μου ζητουσαν.Εστειλα το τελευταιο εγγραφο για να τελειωσει η διαδικασια της ταυτοποιησης την τεταρτη 29 νοεμβριου,και μεχρι και σημερα ακομη λεει οτι εκκρεμει η έγκριση και ότι θα λάβω email απο αυτούς,Email δεν έχω λάβει ακόμη και μεταξύ μας ούτε πρόκεται,αυτό που καταλαβαίνω εγώ είναι οτι θα το καθυστερήσουν επίτιδες για να περάσουν οι 30 μέρες και να μου κλείσουν το λογαριασμό με την δικαιολογία οτι δεν έχω στείλει όλα τα έγγραφα και γιαυτό ο λογαριασμός θα κλείσει.ζητούσαν το ιστορικό συναλλαγών απο τις 1 νοεμβρίου μέχρι τις 27 στην αρχή,το έστελνα και το απέρριπταν,Μετα μου ζητούσαν απο τις 1 νοεμβρίου πάλι μεχρι της 28 του μηνος,το έστελνα και αυτό και το απέρριπταν πάλι,τώρα μου ζητησαν απο τις 1 νοεμβριου μέχρι της 29 και ακόμη το έγγραφο βρισκεται στα εκκρεμή η έγκριση,κάτι μου λεει οτι θα το απορριψουν και αυτο τώρα επίτιδες και θα μου ζητάνε του δεκεμβρίου μονο και μονο για αργήσει να ταυτοποιηθεί ο λογαριασμος.Το θέμα ειναι οτι δεν θα το αφήσω να περάσει έτσι και παρακαλώ και εσάς να με βοηθήσετε σε αυτό που περνάω.Στην ελλάδα να καταλαβέται οτι στα ελληνικά καζίνο η διαδικασία ταυτοποιήσης θέλει λίγες ωρες με τα έγγραφα που ζητούνται.Παρακαλώ πολύ βοηθήστε με το ξέρω οτι το κάνουν επίτιδες έχω και όλα τα screenshoot για αυτά τα οποια κάνουνε και λενε,επίσης στο email τους δεν απαντάει κανένας και δεν εχω λάβει καμία απάντηση.Ετσι ειναι ο λογαρισμός μου εδω και 6 μερες....Δηλαδη για ένα έγγραφο θέλουν τοσες πολλες μέρες τι να πω.
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