Frumzi Casino - обща дискусия (страница 16)

What does it mean, though? Did you get your winnings after all?

I got confused now, to tell you the truth.

Good evening, I have been a frumzi casino player for 2 years and I have made several withdrawals in the past and until last week, but I have been waiting for so many days since 14/3, specifically a withdrawal as well as others that I requested later. Please help

Καλησπέρα σας είμαι 2 χρόνια παίχτης της frumzi casino και έχω κάνει αρκετές αναλήψεις στο παρελθόν και μέχρι την προηγούμενη βδομάδα όμως περιμένω εδώ και τόσες μέρες από τις 14/3 συγκεκριμένα μια ανάληψη καθώς και άλλες που ζήτησα αργότερα. Παρακαλώ βοήθεια

Did you receive any explanation from the casino regarding your withdrawal, please?

An email, perhaps, explaining what is delaying them from paying you. Or if they need some additional documents from you. 🤔

The same answer over and over again

Την ίδια απάντηση συνέχεια

Understand. They say they have many withdrawals right now.

Well, I hope that our complaint team will be able to push them a bit, then.

Please stay patient.

I hope too Romi, the problem is I have lot of money inside and previous days all my withdrawals completed in 3 days(20+ withdrawals)

Now you need to wait for the timer on your complaint to finish, and then our complaint team can start investigating.

Is the full amount of your winnings included in your complaint, or did you just put the one withdrawal you are waiting for now?

Asking just out of curiosity, as you said that you have a high amount to withdraw, you know, and we would surely like to help to make it happen, of course.

I only include the first withdrawal, I have 2 others or one from 15/3 and the other from 22/3 and I also have an amount in the account

Περιλαμβάνω μόνο την πρώτη ανάληψη έχω άλλες 2 ή μια από 15/3 και η άλλη από 22/3 και έχω και ποσό μέσα στο λογαριασμό

Alright. You can inform your complaint resolver about that, so we make sure you get the whole amount you'd like to withdraw, you know. 🙂

Once the 3 withdrawals have been made, let's go for the others.

Μόλις μπήκαν οι 3 αναλήψεις πάμε και για τα άλλα

They also don't send emails when I request a withdrawal and when it is made, which a while ago was done automatically. Do you know if there is an issue with this?

Επίσης δεν στέλνουν email για όταν ζητάω ανάληψη και όταν πραγματοποιείται αυτή που πριν λίγο καιρό γινόταν αυτόματα. Ξέρετε αν υπάρχει κάποιο θέμα σε αυτό;

Unfortunately, there is no way I could have known this.

Have you asked them, perhaps?

Yes, and they say they transferred it to the relevant department, I don't know if there is an issue somewhere, however, 3 withdrawals were made without an email being sent and I requested others without emails as well.

Ναι και λένε ότι το μετέφεραν στο αρμόδιο τμήμα δεν ξέρω αν υπάρχει κάπου θέμα πάντως 3 αναλήψεις έγιναν χωρίς κάποιο email να σταλθεί και ζήτησα άλλες χωρίς email και αυτές

Hello. I have a problem. I signed up with FRUMZI on January 26, 2024, and have been placing sports bets without any issues until now. On March 18, 2026, I tried to log into my account and couldn't. I received a message stating that my account was temporarily closed and that I should contact support to find out the reasons for the closure and to arrange for the withdrawal of the money I have in my Frumzi account to my bank account.

On March 19th, I contacted Frunzi support and they replied that my account closure was due to an administrative decision, that the closure could not be reversed, and they requested my bank details to process the withdrawal of funds to my bank account. I sent them my details that same day.

On March 27th, eight days later, I contacted Frumzi's technical support again to ask how long it would take for the funds to be deposited into my bank account. They replied the same day, saying they understood my situation and asked me to be patient. They said my case had been forwarded to the relevant department and that they would notify me by email as soon as there were any updates. They asked me to be patient.

It's been 25 days and I haven't received the money, nor have I heard anything about the status of the withdrawal process. And of course, I can't access my account. Please, could you help me get my money back? Could the person who usually contacts Frumzi please let me know when the money is expected to arrive in my bank account?

46679616 is the case or application number they opened in Frumzi.

I await your response.

Thank you so much.

¡ Hola . Tengo un problema. Me di de alta en FRUMZI el 26 de enero de 2024 y he estado haciendo apuestas deportivas sin problemas hasta ahora. El 18 de marzo de 2026 intenté entrar en mi cuenta y no pude. Me aparecía un mensaje que decía que mi cuenta estaba cerrada temporalmente. Que me pusiera en contacto con el soporte  para saber los motivos del cierre y para proceder al retiro del dinero que tengo en mi cuenta de Frumzi a mi cuenta bancaria.

El 19 de marzo contacté con el soporte de Frunzi y me respondieron que el cierre de mi cuenta era por una decisión administrativa, que el cierre no se podía revertir y me pedían mis datos bancarios para proceder al retiro de fondos hacia mi cuenta bancaria. Yo les envié mis datos ese mismo día.

El 27 de marzo, pasados 8 días, me puse en contacto de nuevo con el soporte técnico de Frumzi para preguntar cuanto tardarían en hacer el ingreso de los fondos en mi cuenta bancaria. Me respondieron el mismo día diciendo que comprendían mi situación y que tuviese paciencia. Que mi caso se había trasladado al departamento correspondiente y que en cuanto hubiese novedades me lo comunicarían por mail. Que tuviese paciencia.

Han pasado 25 días y no me ha llegado el dinero ni tengo noticias de en qué estado se encuentra el proceso de retiro de dinero. Y por supuesto no puedo entrar en mi cuenta. Por favor  ¿Me podrían ayudar a recuperar mi dinero? ¿Me podría informar la persona que suele contactar con Frumzi cuando está previsto que llegue el dinero a mi cuenta bancaria?

46679616 es el número de caso o de solicitud que abrieron en Frumzi.

Espero su respuesta

Muchas Gracias.

Hi, I'm really sorry to hear about your situation, especially that you still haven't received the money the casino promised you. 

But I have to say right off the bat that if the money comes from sports betting, we unfortunately can't help you in such cases, since we don't have expertise in that area. I would definitely try other platforms, though.

If you want, I can share some with you.

25 days is really a long time to go without receiving your money, and I believe this will be resolved and you’ll get it as soon as possible.

I’d also appreciate it if you could let me know when things move forward.

Thank you so much for replying.

If you could tell me which platforms can help me, I would be very grateful.

Muchas gracias por contestar.

Si me puedes decir en que plataformas me pueden ayudar te estaría muy agradecido

Of course. 🙂

Here they are:

https://www.askgamblers.com/submit-complaint

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.sportsbookreview.com/sportsbook-complaint/

Thank you so much for the information. I'll keep you updated on how the case is progressing. Thanks again for everything.

Muchas gracias por la información. Os iré informando de cómo va el caso. De nuevo muchas gracias por todo.

You're very welcome. I hope you manage to sort everything out and get your money back.🙂🤞