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On November 4, I registered at the casino, got the bonus and played with it, I fulfilled the conditions and the money was credited to my regular wallet, I continued to play for a while and decided to try my first withdrawal. from that moment my suffering began. They asked again and again for my documents, my identity, my skrill account, each time in a different format with a different angle, shots in a different resolution. more than 20 emails asking what I have sent them, always finding some problem. Then they asked me for a 🤳 that depicts my face, the identity card to hold it next to my face and with the other hand to keep the mobile phone or tablet open to the mails so that the conversation we had can be seen. We weren't even in a circus. I have sent them more than 5 🤳 with all the information they asked for and they answer me the same and the same in other words I should send them a 🤳 with everything I told you as if I am talking to crazy people... It's like they don't want to complete the registration my I do not know what else to do. I am asking for your help. Thank you

4 Νοεμβρίου έκανα εγγραφή στο casino πήρα το bonus κ έπαιξα με αυτό, εκπληρωσα τις προϋποθέσεις κ πιστοθηκαν τα χρηματα στο κανονικό μου πορτοφόλι, συνέχισα να παίζω κάποια ώρα κ αποφάσισα δοκιμαστικά να κανω την πρώτη μου ανάληψη. από εκείνη την στιγμή άρχισε η ταλαιπωρία μου .Ζήτησαν ξανα κ ξανα τα έγγραφα μου τη ταυτότητα μου το λογαριασμό skrill μου κάθε φορά σε άλλη μορφή με διαφορετική γωνία λήψεις σε άλλη ανάλυση. πάνω aπο 20 mail να ζητάνε οτι τους έχω στείλει βρίσκοντας πάντα κάποιο πρόβλημα. Έπειτα μου ζήτησαν μια 🤳 που να απεικονίζει το πρόσωπό μου την ταυτότητα να την κρατάω δίπλα στο πρόσωπό μου κ με το άλλο χέρι να κραταω το κινητό ή το tablet ανοιχτό στα mail που να φαίνεται η συζήτηση που κάναμε. Ούτε σε τσίρκο να ήμασταν. Τους έχω στείλει πάνω από 5 🤳 με όλα τα στοιχεία που ζητήσανε κ μου απαντάνε το ίδιο κ το ίδιο δηλαδή να του στείλω μια 🤳 με όλα αυτά που σας είπα λες κ μιλάω με τρελούς... Είναι σαν να μην θέλουν να ολοκληρώσουν την εγγραφή μου . Δεν ξερω τι άλλο να κάνω. Ζητάω την βοήθεια σας Ευχαριστώ

Hello paolina,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Thank you for your quick response to my issue. Well, at first they asked me for my national ID, (I sent it twice), then they asked me for a Skrill account (they ask them one by one and not all the documents together, you don't know what their next step will be what will be teased by the hat) I sent him many times and in various forms and absences. Then they asked me this 🤳 juggler to be in the shot me holding my ID next to my face and with the other hand holding my cell phone with my MAIL open in the conversation with them.... Logic tells me ( without the owners of 22bet telling me) that the SKRILL ID and account have been approved for this and they took me to the step with 🤳 which they do not approve with ANYTHING like sending it. 35 emails in total, I sent the last 6 with 🤳 in various positions shots and analyses. There is nothing else for me to do. Thanks

Ευχαριστώ για την γρήγορη απάντηση σας στο θέμα μου .Λοιπόν εξ αρχής μου ζήτησαν national ID, ( την έστειλα δύο φορές) , έπειτα μου ζήτησαν λογαριασμό Skrill ( τα ζητάνε ένα - ένα την φορά κ οχι όλα μαζί τα έγγραφά δεν ξέρεις στο επόμενο τους βήμα τι θα πειραχτεί από το καπέλο) τον έστειλα πολλές φορές κ σε διάφορες μορφές κ λείψεις. Έπειτα μου ζήτησαν αυτήν την 🤳 ζογκλέρ που να είμαι μέσα στο πλάνο εγώ που κρατάω την ID μου δίπλα στο πρόσωπο μου κ με το άλλο χέρι κραταω το κινητό μου με ανοιχτό το MAIL μου στην συνομιλία μαζί τους .... Η λογική μου λέει ( χωρίς να μου το πουν οι κύριοι του 22bet) ότι έχουν εγκριθεί η ID κ ο λογαριασμός SKRILL για αυτό κ με πήγαν στο βήμα με την 🤳 την οποία δεν εγκρίνουν με ΤΙΠΟΤΑ όπως κ να την στείλω. 35 mail σύνολο έστειλα τα τελευταίο 6 με 🤳 σε διάφορες στάσεις πλάνα κ αναλύσεις. Δεν υπάρχει κάτι άλλο να κάνω. Ευχαριστώ

The first mail was sent on 4/11 and the last on 7/12 and so far there are 35 mails in total.

Το πρώτο mail στάλθηκε στην 4 /11 κ το τελευταίο στις 7/12 και μέχρι στιγμης ειναι 35 mail σύνολο.

Dear paolina,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. My only recommendation would be to try to contact the casino directly. However, please bear in mind that they are not obliged to keep this kind of information. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello, we apologize for the long response, we are sorry for the difficulties you encountered.

We recommend the player reapply to our email security@22bet.com with his documents. Then our staff will ask him to take selfies against the background of the correspondence with the security service.

Dear Paolina,

I understand that it has been a long time, but could you please check what the casino representative advised you and try it?

Dear paolina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear paolina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.