22bet Casino - Акаунтът на играча е блокиран.

Dear Casino guru,

I have been on 22bet Casino site almost a month. I have made certain deposits and withdraws (all from the same skrill account) but yesterday after I wanted to withdraw 700 euros of my account they blocked it because need of verification.

I send them all they asked for, betting account ID, skrill ID with personal info, limit info, photo of me with ID and mails with them in background.

After all they asked me about samo unknown person named Ivkić Matea.

There is nowhere that name beside any of my account, and I've never heard that name or I know person with taht name. That raised suspicion in me...

After I denied any relations with that person, they said I'm now under verification proces.

My friend had the same problem, and after few days they deleted his account, and took all money from it.

For prevention, I'm here to ask for your help.

I have over 1500 euros on my account and two open bets that will likely be a win, and that is over 3400 euros.

I have all the evidence that will be needed and they will be pined in complaint.

Once more, this is for prevention because I'm scared they will block my account and delete it for no reason. Everything I did is in line with their regulations - all deposits were from same skrill account, all withdraws also and now when there is a bit more money won, there is samo suspicius acting.

Almost every betting site do verification in 10-15 min.

Thank you so much in advance.

If there is anything more to be added, just contact me.

bet ID: 484241201

I'm not sure if there is username for 22bet site.

Dear dfreaknft,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise when exactly you made your last successful withdrawal? Have you accumulated your winnings with or without an active bonus, please?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina,

Two bets that were made before all this started are win and now my saldo is 3400 euros.

All winings were made with money from my deposits,and I can prove that with history of transactions.

My last withdraw was 6th of November in amount of 600 euros.

I am waiting for mail for varification. Still nothing.

Please help if you can.

Dear dfreaknft,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Greetings! We sincerely apologize for the delay in our response. Following a thorough analysis, we have confirmed that the account linked to the specified email remains active. Gaming activity has been duly noted, and the verification process has been successfully completed. Nevertheless, at present, the account shows no available funds, and no deposits have been registered. We appreciate your understanding in this matter.

Dear dfreaknft,

Can you please confirm that you have completed the verification process so that we can close this case?

Dear dfreaknft,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.