Zinkra Casino - Играчът иска пълно възстановяване на депозита.

Hi there,

I was able to deposit at zinkra although I am blocked at the sister casinos like goslot due to gambling addiction.

I got the confirmation from the goslot chat as proof that I was blocked there because of gambling addiction.

Hallo,

ich habe bei zinkra einzahlen können obwohl ich bei den Schwester Casinos wie goslot gesperrt bin wegen Spielsucht.

ich habe als Beweis im Chat von goslot die Bestätigung geholt noch das ich dort wegen Spielsucht gesperrt wurde.

Dear Deniz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Looking forward to hearing from you.

Best regards,

Petronela

Hi there,

I wrote you an email with the necessary information, here I still have the email from the sister casino, which also confirms that I am permanently blocked by all partner casinos, which means I should not have been allowed to deposit on zinkra and therefore they would have to let me transfer the money back because they didn't take care of my protection even though they said I was banned everywhere

I'll send a screenshot by email because I can't upload a picture here

Hallo,

ich habe ihnen eine email geschrieben mit den nötigen Informationen, hier habe ich noch vom Schwester Casino die email in der mir auch bestätigt wird das ich von allen Partner Casinos permanent gesperrt bin, das heißt ich hätte auf zinkra nicht einzahlen dürfen und somit müssten diese mir das Geld zurück überweisen da sie nicht für meinen Schutz gesorgt haben obwohl es hieß das ich überall gesperrt bin

screenshot schicke ich per email noch nach da ich hier kein Bild hochladen kann

Hi there,

yes exactly, on 9/18/21 it was closed due to gambling addiction

Hallo,

ja genau, am 18.9.21 wegen Spielsucht wurde es geschlossen

zinkra replied that my money will be refunded, as soon as the money is actually in the account I will let you know, then the topic could be closed here

zinkra hat mir geantwortet das mein Geld zurück erstattet wird, sobald das Geld wirklich auf dem Konto ist sag ich Bescheid, dann könnte das Thema geschlossen werden hier

That's great. Looking forward to hearing from you.

Money has arrived, topic can be closed. Thanks very much

Geld ist angekommen, Thema kann geschlossen werden. Vielen Dank

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Deniz, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru