ZenCasino - Играчът търси възстановяване на сумата след нарушение на лимита за депозит.

Dear Sir or Madam,

Despite setting and having an accepted limit, I was still able to make deposits. This is a clear violation of the responsible gaming rules.

I demand a refund of my deposits. Otherwise, I will take legal action against the casino. These limits are specifically for player protection, and a breach of these regulations is unacceptable and illegal.

Please help me with this matter.

The casino has completely ignored me since I raised this issue and has not contacted me since.

Sehr geehrte Damen und Herren,

Trotz eines gesetzten und akzeptierten Limits, konnte ich weiterhin Einzahlungen tätigen. Dies ist ein klarer Verstoß gegen die resonsible gaming Regeln.

Ich verlange eine Rückerstattung meiner Einzahlungen, ich werde sonst rechtlich gegen das Casino vorgehen. Die limits sind extra für den spielerschutz, eine Verletzung dieser Regeln ist Unzulässig und strafbar.

Bitte helfen Sie mir hier.

Das Casino hat mich seit der Konfrontation komplett ignoriert und sich nicht mehr bei mir gemeldet.

Dear ChewChew,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with ZenCasino. Please allow me to ask you a few questions to clarify your situation.

Could you please describe in more detail how you set the deposit limit? Was it via your account or did you contact customer support?

When exactly did you set your deposit limit? Was it a daily, weekly, or monthly deposit limit?

What payment method did you use to deposit money into the casino?

Please forward any evidence that you requested the deposit limit to be set to veronika.l@casino.guru. Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear ChewChew,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.