Wish Casino - Играчът все още не е получил своята печалба.

Hi,

Could you please help me out, I am not sure why this Casino keeps cancelling my withdrawal request for several times.

I have been verified and was able to withdraw some money and lately after this withdrawal request was made, I received and email saying to provide a selfie holding a drivers license. Done then after a couple of days they replied back they need a recorded video holding a drivers license and a separate sheet with a number and a short message to say my full name , Done and sent by email.

Today they cancelled my transaction totaling 1700$ , I went to live chat and was told they don't have information why my transaction was cancelled.

Long story short not sure what is going on and that's why I am reaching out to you for help.

Thanks

Dear elhaddadel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear elhaddadel,

Have you received your withdrawal from the casino yet?

Hi,

The funds have been received today.

Thank you for your help. Please close the case.

Have a good day!

Dear elhaddadel,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru