Wintopia Casino - Играчът вярва, че изтеглянето се бави.

If you’re looking for an online casino to use, please for the love of god use any other service besides Wintopia Casino.

Yes, this casino has great games. However, you will NEVER receive your winnings. It takes no time at all to deposit your money, but withdrawing has been an absolute nightmare.

I’ve been waiting nearly five days to get a small payout and there is zero progress from their side. In fact, my method of paying out has timed out TWICE and automatically rejected - pushing me all the way to the back of the line.

Their support is absolute trash. I’ve spoken to their support several times and I get the same four copy-pasted answers ripped from their FAQ, and their support will not answer any questions of expand on any of their points. They’ll probably comment on this review asking me to reach out to them and I don’t expect a single thing to be done to move this along.

If you’re reading this, there are hundreds of online casinos you can use or choose from. Do not choose Wintopia.

Dear tmunro012,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear tmunro012,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear tmunro012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.