WinOlot Casino - Играчът е недоволен от бонус пакета за добре дошли.

They apply a welcome bonus that, no matter how much you play, never converts into real money. They apply a welcome bonus which, no matter how much you play, never turns into real money and can be removed without prior notice whenever they see fit. They take away all your balance and even active bets that haven't been played yet.

Te aplican un bono por ingreso, que por mucho que juegues nunca se convierte en dinero real. Te aplican un bono por ingreso que por mucho que juegues nunca se convierte en dinero real y cuando a ellos le parece sin previo aviso. Te quitan todo tu saldo e incluso las apuestas activas sin jugarse.

Dear c5xsdvnj4p,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with WinOlot Casino. I have checked the Terms and Conditions of the welcome package and this is what I found regarding converting the bonus into real money and the duration of the bonus:

8. The amount of the deposit and the bonus must be rolled over 40 times in order to convert the bonus into real money and cash out any winnings.

9. Members must complete the rollover in 21 days or the bonus and all real money winnings gained will be voided.

10. All games in WinOlot Casino and WinOlot Games are included towards the rollover of the bonus with the relative game coefficients, as follows:

100% - All Slots (excluding games listed below), Scratch, Classic, Fun games (excluding versions listed below)

10% - All Roulette versions (excluding Live Casino Roulette)

0% (non-eligible) - All Live Casino games, All BlackJack versions, All Video Poker games, Craps, Baccarat, Multi-player games (Multiplayer Roulette, Wheel of Wealth, Avalon, Mermaids Millions)

Were you able to fulfill the 40x wagering requirements, or did you lose your balance before finishing?

Have you completed the wagering within 21 days after activating the bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear c5xsdvnj4p,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.