The player from Finland had made a withdrawal request on 23.1.2024. He hadn't received the funds and the casino hadn't communicated with him about it. After he had submitted his complaint, we had asked for additional information regarding his past transactions, KYC verification, and the games he had played. He had confirmed that he had successfully withdrawn in the past, passed the KYC verification, and had played the game "Wild Chase". We had then invited the casino to share their side of the story. However, before the casino had responded, the player had informed us that he had received his funds. We had confirmed with the player that he had received all his withdrawals, and with his confirmation, we had marked the complaint as 'resolved'.
Играчът от Финландия беше направил заявка за теглене на 23.1.2024 г. Той не е получил средствата и казиното не е комуникирало с него за това. След като той изпрати жалбата си, ние поискахме допълнителна информация относно миналите му транзакции, проверката на KYC и игрите, които е играл. Той потвърди, че е изтеглил успешно в миналото, преминал е KYC проверката и е играл играта „Wild Chase“. След това бяхме поканили казиното да сподели тяхната страна на историята. Въпреки това, преди казиното да отговори, играчът ни беше информирал, че е получил средствата си. Бяхме потвърдили с играча, че е получил всичките си тегления, и с неговото потвърждение маркирахме жалбата като „разрешена“.
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