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Subject: Urgent: Repeated Withdrawal Issues – Possible Scam

Dear CasinoGuru

I am reaching out to raise serious concerns about my withdrawal attempts on WWW.WINBAY.COM. Over the past three weeks, I have attempted to withdraw my funds three separate times, only to face repeated delays and shifting excuses.

1. First Attempt: My withdrawal was canceled after five days due to alleged "technical issues," and I was advised to try again.

2. Second Attempt: This time, it was denied for "validation" reasons, despite my account already being fully verified.

3. Third Attempt: After being assured that my withdrawal would go through, it was once again canceled without explanation.

Following these failed attempts, I was told I needed to request a manual withdrawal. However, after following their instructions to cancel the pending withdrawal and submit a new request, I was informed that I must wait another three business days. When I pointed out that I had already done this multiple times, I received an automated response claiming I had canceled the request myself—which is entirely false.

This ongoing cycle has left me without access to $4,916 CAD in my account, with no clear reason provided for the withdrawal errors. It appears that I am being subjected to endless delays without any genuine intention of allowing me to access my funds.

I have documented all conversations and screenshots as proof. This experience raises serious concerns about the legitimacy of this platform, and I urge others to be cautious. If this issue is not resolved promptly, I will be escalating the matter to relevant gambling authorities, consumer protection agencies, and financial institutions.

Sincerely,

Peter O

Dear goodolmoving88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear goodolmoving88,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear goodolmoving88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.