WikiLuck Casino - Тегленето на играча се забавя и проблемите с акаунта продължават.

I have requested a withdrawal of 500 euros, but no one is contacting me. They reject it and falsely claim that they have asked for certain documentation. No one has sent me any documentation. When I requested the withdrawal, I verified my account with all the necessary documentation, yet they continue to reject my withdrawal. The chat feels like it's a bot, and they claim they are sending emails, but I don't receive anything. They also don't respond to emails at kyc@wikiluck.com.

he solicitado un retiro de 500 euros, nadie se pone en contacto conmigo, me lo rechazan y me dicen que me han pedido cierta documentación que es mentira... nadie me ha enviado ninguna documentación, cuando solicité el retiro verifique mi cuenta con toda la documentación y siguen rechazandome el retiro.... el chat parece un bot y me dicen que me mandan correos pero no me llega nada... tampoco contestan al correo de kyc@wikiluck.com.

Dear pourico,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please clarify the exact date when your account was verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

good morning.

I have never withdrawn anything from this site, I never use any kind of bonus, I always cancel them and only play with real money.

When I won the money, I clicked on withdrawal and they asked me for an automatic verification where I sent all the documentation they asked me correctly and then withdrew. On the 7th I requested the withdrawal, on the 11th they cancelled it claiming that I had not responded to their email to verify my account.

I CHECK MY MAIL EVERY HOUR, ALL FOLDERS, JUNK, INBOX, SPAM, ALL OF THEM. But they didn't send me anything. I write to them in the chat in the morning, afternoon and night, but honestly, they seem like a response from a machine or a bot.

They told me to withdraw again, I requested the withdrawal on the 12th and finally yesterday I managed to receive an email from the KYC department asking for documentation. I sent it but now they don't respond, I keep writing to them in the chat and they don't pay any attention to me.

see if you could help me please.

Thank you very much and best regards

buenos días.

nunca he retirado nada en esta pagina, nunca uso ningun tipo de bono, siempre los cancelo y solo juego con dinero real.

Cuando gane el dinero le di a retirar y me pidieron una verificación automatica donde envie toda la documentacion que me pidieron de manera correcta y luego retire. el día 7 solicite el retiro, el 11 me lo cancelaron alegando que no habia respondido a su correo electronico para verificar mi cuenta.

REVISO EL CORREO CADA HORA, TODAS SUS CARPETAS, NO DESEADOS, ENTRADA, SPAM, TODAS. pero ellos no me mandaron nada, les escribo al chat por la mañana tarde y noche pero sinceramente parecen respuesta de una maquina o un bot.

me dijeron que volviese a retirar, he solicitado el retiro el día 12 y por fin ayer consegui recibir un correo del departamento de KYC que me pide documentación. La he enviado pero ahora no responden, les sigo eswcribiendo al chat y no me hacen nada de caso.

a ver si poudiera ayudarme por favor.

muchas gracias y un saludo

Thank you for your reply, pourico. It might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided? 
• Have you provided all the required documents as soon as possible and in the correct format?

Thank you.

Dear pourico,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.