Vulkan Vegas Casino - Играчът е помолен да изпълни изискванията за залагане.

Good day,

I've been a member of Vulkan Vegas for a few days. I played blackjack and won and paid out successfully.

Then I played what I had with my € 50 bonus balance and won € 900. But only in bonus credits? But does the bonus credit expire in 2 days? What should i do ? The customer support tells me that I have to play € 1900 to get the bonus balance? So what is that?! Can someone tell me how it works?

Guten Tag,

mich bin seit ein paar Tagen Mitglied bei Vulkan Vegas. Ich habe Blackjack gespielt und gewonnen und erfolgreich ausgezahlt.

Dann hab ich mit meinen 50€ bonusguthaben was ich habe, gespielt und 900€ gewonnen. Allerdings nur in bonusguthaben ? Das bonusguthaben verfällt aber in 2 Tagen ? Was soll ich denn machen ? Der kundensupport sagt zu mir dass ich 1900€ spielen muss um das bonusguthaben zu bekommen ? Was ist das denn?! Kann mir jemand sagen wie das funktioniert ?

Dear Lennart, 

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Although I understand your frustration, most bonuses have wagering requirements that has to be met. A bonus is something like a gift from the casino and by accepting it you automatically agree to the rules attached in doing so.

I would recommend you finishing those wagering requirements, because you won’t be able to withdraw your winnings. 

If you are new to online gambling and you are not sure how to play with bonuses, feel free to check out our article about casino bonuses, where you can find many helpful information:

https://casino.guru/casino-bonuses

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Have met the betting requirements and made mega plus. Running

Hab die wettanforderungen erfüllt und mega plus gemacht . Läuft

Have met the betting requirements and made mega plus. Running

Hab die wettanforderungen erfüllt und mega plus gemacht . Läuft

Hello dear Lennart,

I am sorry to hear you faced troubles at our casino.

But could you specify exactly what the problem is?

Cause from what I see, you successfully wagered you bonus and the amount of 1,287 euros converted to your account, 900 euros of which has been withdrawn.

Looking forward to hear from you

Kind regards,

Alexander

Thank you very much, Alexander, for taking your time and looking into this issue for Lennart.

Lennart, we are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player stoppedresponded to this complaint. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.