Verde Casino - Средствата на играча са конфискувани.

I can't get my money paid out because they claim I've broken the rules. But I haven't. They just keep making excuses for not paying out my money. They've got all the information about me they've got passport, driver's license, rent bill, debit card. And they still won't pay out. But instead they've blocked me and said I should forfeit my money.

Jeg kan ikke få mine penge udbetalt da de påstår at jeg har overtrådt reglerne. Men jeg har jeg ikke. De bliver bare ved med at finde på undskyldninger for ikke at udbetale mine penge. De har fået alt information om mig de har fået pas, kørekort, huslejeregning, betalingskort. Og vil stadigvæk ikke udbetale. Men har i stedet blokeret mig og siger at jeg skal fraskrive mig mine penge.

Hello Stinen86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus did you use exactly?
• What term did the casino claim you have breached?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

hello

I don't know if it was verified or not before they closed the account.

I didn't use any bonus I deposited money and played for.

The casino claims that I should have a double account. But I don't. Since I closed the other one a long time ago I can't remember exactly when but once last year. I could also easily deposit money, you shouldn't be able to do that if you have a double account as they claim.

I last spoke to the casino this afternoon and it was about me not understanding why my account had suddenly been blocked. And why I couldn't get my money and of course that I would like to have my money paid out.

I can't understand why they are allowed to do this. It's beyond reproach. I really hope I can get some help here.

Yours sincerely, Stine

hej

jeg ved ikke om den nåede at blive virificeret eller ej før de lukkede kontoen.

jeg brugte ingen bonus jeg satte penge ind og spillede for.

kasinoet hævder at jeg skulle have dobbelt konto. Men det har jeg ikke. Da jeg har fået lukket den anden for lang tid siden jeg kan ikke huske præcis hvornår men en gang sidste år. Jeg kunne jo også sagtens sætte penge ind det burde man heller ikke kunne hvis man har dobbeltkonto som de påstår.

jeg har sidst talt med kasinoet her i eftermiddag og det handlede om at jeg ikke kunne forstå hvorfor at min konto lige pludselig var blevet spærret. Og hvorfor jeg ikke kunne få mine penge og selvfølgelig om at jeg gerne ville have udbetalt mine penge.

jeg kan slet ikke forstå at de har lov til at gøre sådan her. Det er under alt kritik. Jeg håber virkelig at jeg kan få noget hjælp her.

mvh Stine

Hello Stinen86,

Please keep in mind that you can never create more than 1 account in any online casino, no matter if the previous one was closed or not.

Additionally, the casino can spot the account duplicity only during verification process as they have no reason the make the checks prior to that. The player is responsible for not registering twice.

Can you please advise if you have claimed any bonuses on your first account or if you did claim any at all on your new one?

Awaiting your response.

Regards,

Nick

Hi, I haven't claimed any bonuses. The only thing I won the money from was 2x300 kr that I deposited.

Yours sincerely, Stine

Hej jeg har ikke gjort krav på nogle bonusser. Det eneste jeg vandt de penge fra var 2x300 kr som jeg satte ind.

mvh. Stine

Hello, Stinen86

Can you kindly let us know who the account Stine**54@gmail.com belongs to?

Thank you in advance!

Regards

Hello, it belongs to

Stine Ni*****

Stra***** 72 2nd

Nykø**** Mother

Denmark

Hej den tilhører

Stine Ni*****

Stra***** 72 2 th

Nykø**** Mors

Danmark

Dear Stinen86

Can we kindly clarify if mother was born in1986 and holds the same name as you do?

Thank you!

My mother wasn't born in 1986. It's me and my name is Stine Niel****

Min mor er ikke født i 1986. Det er mig der er det og jeg hedder Stine Niel****

So, you do admit that you had two active accounts?

Regards

No, I asked to close that one a long time ago. I only have one active account and that's the one I won my money on.

but is there any chance at all that I will get my money back?

Nej den ene har jeg bedt om at få lukket for lang tid siden. Jeg har kun en aktiv konto og det er den jeg vandt mine penge på.

men er der overhovedet en chance for at jeg får mine penge

Dear Verde Casino,

Can you please confirm when exactly did the player create his first and when his second account?

Was there any movement like deposits and bonuses on his first account?

Thank you for the clarification.

Regards,

Nick

Greetings,

The first account was created on 01.04.2023 20:12:41 (UTC). Lots of deposits, withdrawals, bonus usage.

The second account was created on 29.08.2024 15:58:46 (UTC), same as the first one - deposit/withdrawal history, bonus usage.

This violates the T&Cs of the casino.

Regards

Hi, I've looked into the rules and there's nothing that says you can't create an account and have it closed and create a new one. I found the rules on verdecasinodk.com. I'm sending it in 2 messages because it can't be in one message.

Regards, Stine

part 1

Terms and Conditions at Verde Casino

In order to maintain a favorable atmosphere on the website, each party must comply with certain rules. For this purpose, Verde Casino Denmark has created terms and conditions that meet all legal requirements and fulfill all the company's obligations as a legal online casino. Verde Casino is operated by Briantie Limited, which has the official registration number 146886 and is located at Lekorpouzier, 12A, office 103, 3075, Limassol, Cyprus. The company has license No. 8048 / JAZ 2021-048 from the Government of Curacao.

With the help of this document, players can learn how to perform the basic procedures correctly and what their obligations and rights are. The agreement also specifies the company's responsibilities and guarantees. In order to start playing, a new person must carefully study all the provisions and confirm that he/she agrees with them. Without this, the online casino will not be able to provide access to the services, and the person will be forced to leave the website.

Registration

Contents

Amendments and additions to provisions

In order to continue to operate legally, Verde Casino Danmark must ensure that all regulations are updated and up-to-date. The company may periodically change, supplement or exclude articles from the document.

In some cases, this can significantly affect the gaming experience, which is why the staff will notify players of updates in advance via email. To avoid disputes, the online casino recommends visiting the relevant section of the website and checking for changes.

As soon as the new version of the Agreement is published on the Website, it will come into effect immediately. If the player continues to visit the Website, it means that they automatically accept the new rules.

Requirements for Danes

Before playing on the website, you must make sure that you meet the basic requirements for Verde Casino Danmark:

The person must be of legal age. The website allows people who are 18 years of age or older to play. However, in some jurisdictions, the law may set a different legal age for visiting online casinos;

The player must be legally capable of entering into a legal agreement with the company;

The player must ensure in advance that their stay on the website does not violate the laws of the area in which they reside;

The person is responsible for paying taxes on winnings to the relevant authorities;

The player cannot represent the interests of third parties or legal entities.

Creating a profile

Only after the registration process is completed can the player enjoy the entertainment on the website. This procedure has several important rules:

The player must fill out the registration form on the website completely;

The person guarantees that the information provided is accurate, complete and truthful;

All new players must go through a verification process;

The player can only register once. Creating another account via the same IP address, email or mobile number will result in blocking;

If the player is a politically exposed person, they must report this to customer support;

The player must create a unique username and a strong password;

The person must keep the account login information secret and must not disclose it to third parties;

If someone hacks the player's profile, they should immediately report it to customer support.

Hej nu har jeg undersøgt hvad reglerne er og der står intet om at man ikke må oprette en konto og få den lukket og oprette en ny. Jeg har fundet reglerne på verdecasinodk.com. Jeg sender det over 2 beskeder da det ikke kan stå på en besked.

Mvh Stine

del 1

Vilkår og betingelser hos Verde Casino

For at opretholde en gunstig atmosfære på hjemmesiden skal hver part overholde visse regler. Til dette formål har Verde Casino Danmark oprettet vilkår og betingelser, der opfylder alle juridiske krav og opfylder alle virksomhedens forpligtelser som et lovligt online casino. Verde Casino drives af Briantie Limited, som har det officielle registreringsnummer 146886 og er beliggende på Lekorpouzier, 12A, kontor 103, 3075, Limassol, Cypern. Virksomheden har licens nr. 8048 / JAZ 2021-048 fra regeringen i Curacao.

Ved hjælp af dette dokument kan spillerne lære, hvordan de skal udføre de grundlæggende procedurer korrekt, og hvad deres forpligtelser og rettigheder er. Aftalen specificerer også virksomhedens ansvar og garanti. For at kunne begynde at spille skal en ny person omhyggeligt studere alle bestemmelserne og bekræfte, at han/hun er indforstået med dem. Uden dette vil onlinekasinoet ikke være i stand til at give adgang til tjenesterne, og personen vil blive tvunget til at forlade hjemmesiden.

Registrering 

Indhold 

Ændringer og tilføjelser til bestemmelser

For fortsat at kunne operere lovligt skal Verde Casino Danmark sikre, at alle bestemmelser er opdaterede og ajourførte. Virksomheden kan med jævne mellemrum ændre, supplere eller udelukke artikler fra dokumentet.

I nogle tilfælde kan dette påvirke spiloplevelsen betydeligt, og derfor vil medarbejderne underrette spillere om opdateringer på forhånd via e-mail. For at undgå tvister anbefaler onlinekasinoet, at de besøger det relevante afsnit på webstedet og tjekker for ændringer.

Så snart den nye version af aftalen er offentliggjort på webstedet, træder den straks i kraft. Hvis spilleren fortsætter med at besøge webstedet, betyder det, at de automatisk accepterer de nye regler.

Krav til danskere

Før man spiller på hjemmesiden, skal man sikre sig, at man opfylder de grundlæggende krav til Verde Casino Danmark:

Personen skal være myndig. Hjemmesiden tillader personer, der er fyldt 18 år, at spille. I nogle jurisdiktioner kan loven dog fastsætte en anden lovlig alder for at besøge onlinekasinoer;

Spilleren skal være juridisk i stand til at indgå en juridisk aftale med virksomheden;

Spilleren skal på forhånd sikre, at deres ophold på hjemmesiden ikke overtræder lovene i det område, hvor de bor;

Personen er ansvarlig for at betale skat af gevinster til de relevante myndigheder;

Spilleren kan ikke repræsentere tredjeparters eller juridiske enheders interesser.

Oprettelse af en profil

Først når registreringsprocessen er afsluttet, kan spilleren nyde underholdningen på hjemmesiden. Denne procedure har flere vigtige regler:

Spilleren skal udfylde registreringsformularen på webstedet fuldstændigt;

Personen garanterer, at de afgivne oplysninger er nøjagtige, fuldstændige og sandfærdige;

Alle nye spillere skal igennem en verificeringsproces;

Spilleren kan kun registrere sig én gang. Oprettelse af en anden konto via samme IP-adresse, e-mail eller mobilnummer vil resultere i blokering;

Hvis spilleren er en politisk udsat person, skal de rapportere dette til kundestøtte;

Spilleren skal oprette et unikt brugernavn og en stærk adgangskode;

Personen skal holde kontoens log påoplysninger hemmelige og må ikke videregive dem til tredjeparter;

Hvis nogen hacker spillerens profil, skal de straks rapportere det til kundestøtte.

Part 2

Identification

Verde Casino Danmark checks each new player for compliance with the company's rules. The verification includes the following rules:

The player must present a document proving their identity, a bank statement and a paid electricity bill;

The information in the documents must match what the player provided during registration ;

Upon the first withdrawal of money or deposit of a large amount, the company may require the player to complete the Know Your Customer procedure;

At the request of online casino employees, a person must provide proof of the source of wealth;

Until the player has completed the entire verification process, the company may limit the number of services available to them.

Rules for monetary operations

Verde Casino Danmark is a real money game. Therefore, players will make financial transactions throughout the game. In order for deposits and withdrawals to be fast and secure, players must ensure that they are aware of the rules for these procedures:

The player may only use payment methods offered by the company;

The person guarantees that the funds used have been obtained legally;

The online casino does not accept payments from third parties;

The company does not accept cash payment;

The player must investigate all fees and restrictions that apply to their payment method;

To withdraw funds, the player must use the same payment method that was used to make a deposit;

Once the player has accepted a payment, he undertakes not to attempt to cancel it;

The online casino checks all transactions for money laundering, fraud and terrorist financing.

Prohibited actions

There is a list of actions that are not allowed on the website and that can lead to the profile being blocked. These include:

Collaborating with other players to defraud the online casino and gain unfair advantages;

Use of the Website for money laundering, terrorist financing or fraud;

Uploading information to the website in such quantity that it may lead to errors;

Insulting or humiliating other players or company employees;

Using VPN or other programs that hide the player's real location;

Making a deposit via a stolen payment method;

Using artificial intelligence to automate the game and obtain unfair winnings;

Use of malicious software that may interfere with the operation of the website;

Distribute information that brings the company's honor and reputation into disrepute;

Copying and distributing content for commercial purposes that is intellectual property.

Minors Policy

Only a person who has reached the age of 18 can start playing at Verde Casino Danmark. The company will carefully check the age of each new player and block violations.

If a minor has provided private information to an online casino, this should be reported immediately to customer support. After checking all the facts, the company will make every effort to remove such information.

Updated: April 16, 2025 19:25

hope this helps

Del 2

Identifikation

Verde Casino Danmark kontrollerer hver ny spiller for overholdelse af virksomhedens regler. Verifikationen omfatter følgende regler:

Spilleren skal fremvise et dokument, der beviser deres identitet, et kontoudtog og en betalt elregning;

Oplysningerne i dokumenterne skal stemme overens med det, spilleren oplyste under registreringen;

Ved den første udbetaling af penge eller indbetaling af et stort beløb kan virksomheden kræve, at spilleren gennemfører Kend din kundes proceduren;

På anmodning fra online casino-medarbejdere skal en person fremlægge bevis for kilden til rigdom;

Indtil spilleren har gennemført hele verificeringsprocessen, kan virksomheden begrænse antallet af tjenester for dem.

Regler for monetære operationer

Verde Casino Danmark er et spil med rigtige penge. Derfor vil spillere foretage finansielle transaktioner under hele spillet. For at ind- og udbetalinger skal være hurtige og sikre, skal spillerne sikre sig, at de er opmærksomme på reglerne for disse procedurer:

Spilleren må kun bruge betalingsmetoder, der tilbydes af virksomheden;

Personen garanterer, at de anvendte midler er skaffet på lovlig vis;

Onlinekasinoet accepterer ikke betalinger fra tredjeparter;

Virksomheden tager ikke imod kontant betaling;

Spilleren skal undersøge alle gebyrer og begrænsninger, der gælder for deres betalingsmetode;

For at hæve penge skal spilleren bruge den samme betalingsmetode, som blev brugt til at foretage en indbetaling;

Når spilleren har accepteret en betaling, forpligter han sig til ikke at forsøge at annullere den;

Onlinekasinoet tjekker alle transaktioner for hvidvaskning af penge, svindel og finansiering af terrorisme.

Forbudte handlinger

Der er en liste over handlinger, der ikke er tilladt på hjemmesiden, og som kan føre til, at profilen bliver blokeret. Disse omfatter:

Samarbejde med andre spillere om at bedrage onlinekasinoet og opnå uretfærdige fordele;

Brug af hjemmesiden til hvidvaskning af penge, finansiering af terrorisme eller bedrageri;

Upload af oplysninger til webstedet i en sådan mængde, at det kan føre til fejl;

Fornærmelse eller ydmygelse af andre spillere eller ansatte i virksomheden;

Brug af VPN eller andre programmer, der skjuler spillerens rigtige placering;

At foretage en indbetaling via en stjålet betalingsmetode;

Brug af kunstig intelligens til at automatisere spillet og opnå uretfærdige gevinster;

Brug af ondsindet program, der kan forstyrre driften af webstedet;

Distribuere information, der bringer virksomhedens ære og omdømme i miskredit;

Kopiering og distribution af indhold til kommercielle formål, der er intellektuel ejendom.

Politik for mindreårige

Kun en person, der er fyldt 18 år, kan begynde at spille på Verde Casino Danmark. Virksomheden vil omhyggeligt kontrollere alderen på hver ny spiller og blokere overtrædelser.

Hvis en mindreårig har givet private oplysninger til et onlinekasino, skal dette straks rapporteres til kundestøtte. Efter at have tjekket alle fakta vil virksomheden gøre alt for at fjerne sådanne oplysninger.

Opdateret: April 16, 2025 19:25

håber at dette er til hjælp

Hello Stinen86,

Unfortunately, it is clearly stated in their terms - also it is a common term in every single online casino as non of them allow you to create multiple accounts.

Please refer to their terms: https://verdecasino.com/en/terms-and-conditions

Due to breaching the casino rules, we will be now forced to close the complaint.

Please always keep in mind to never create more than 1 account in any online casino.

Best regards,

Nick