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I read here that someone has the same problem with Vegasino and withdrawals...I don't want to wait that long either..I've been waiting for a withdrawal since March 27th and nothing's happened..even live it says 3 days for withdrawals...yesterday I sent an email...today I got an email saying I should be patient...what's that about...you don't have to verify yourself...very strange..I've requested 2 withdrawals...played without a bonus etc..it would be really great if you could help me somehow..this is the first time I've had problems with withdrawals..

Habe hier gelesen das jemand das gleiche Problem hat mit Vegasino und Auszahlung...möchte auch nicht so lange warten ..seit 27.03 warte ich auf Auszahlung da tut sich gar nichts ..auch live jat hießt das 3 Tage Auszahlung ... gestern habe ich Email geschickt...heute Email bekommen das ich mir gedulden soll..was soll das ... verifizieren muss man sich nicht..sehr komisch..habe 2 Auszahlung beantragt..ohne Bonus etz.gespielt..were echt gut wenn sie mir ergenwie helfen könnt..das ist erstemal wo ich mit Auszahlung Probleme habe..

Dear Reninx2712,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Hello ..thanks for quick info..ok

Then I'll just wait until Thursday...that will be 14 days from the requested first payout...the strange thing is that they don't require verification...thanks anyway...I'll get back to you.

Hallo ..danke für schnelle Info..o.k.

Dann warte ich halt noch bis Donnerstag..dann sind das 14 Tage von beantragte erste Auszahlung ..das komische ist das die keine Verifizierung verlangen... trotzdem danke..ich melde mich wieder.

Hello, so far nothing has happened. I also tried to verify myself via email. I also got an answer.

Hallo bis jetzt passiert gar nichts..habe mich auch probiert verifizieren per Email..da habe ich auch eine Antwort bekomen

I simply sent all the necessary documents...but no one contacted me directly regarding the payout...just this email...because the button says "verification not necessary"...

Habe einfach alles nötige Dokumente geschickt..aber zu Auszahlung direkt hat sich niemand gemeldet...nur diese Mail...weil in Button Verifizierung steht" nicht notwendig...

Please help, 14 days are over🙏

Bitte um Hilfe 14 Tage sind Rum🙏

Thank you very much, Reninx2712, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.