Tez888 Casino - Акаунтът на играча е блокиран и няма отговор.

I was playing with this company around 1

Year and there was no much issue with them. But this month beginning they blocked my account and couldn't ligin to my account. The amount of Approx. 3500 rs is unable to withdraw. They are not replying to me.

Hello samporattoor,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tez888 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear samporattoor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened based on the player's request. Please answer to all my previously asked question.

I have not given any govt id for verification rather given my mobile no and email. They have blocked my accoint so im unable to login.They have responded to me 10 days back through email and told that they have blocked my account as prr management decision. I asked them to return my money. No reply on that.

There is no bonus money.Amount is deposited money plus winning.

Dear samporattoor,

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Dear samporattoor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Email sent

Thank you samporattoor for all the information provided so far. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello samporattoor,

I am so sorry to hear your withdrawal hasn't reached you yet and your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Tez888 Casino representative to join this conversation and participate in resolving this complaint.

Dear Tez888 Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment? Is there any reason why the player's account got blocked?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru

We’ve reopened this complaint at the request of Tez888 Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello,

Apologies for a delayed revert!

We are unable to find any player, with the shared email address, in our base. Could you please provide us with the user name or number associated with the concerned account?

Regards.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Tez888,

I will extend the timer one more time by and additional seven days. If you fail to respond to the complaint thread, the complaint will be closed as unresolved, which would lead to lowering the rating of your casino on our website.

Thank you for your understanding.

Hello samporattoor,

I have tried to communicate with the casino outside of the complaint thread but it appears that the casino has no intention to resolve the complaint. I am afraid I will have to close the complaint as unresolved again. I appreciate your understanding.

Kind regards,

Stefan, Casino.Guru