Suprabets Casino - Бонусът на играча не е активиран.

I signed up to suprabets over two weeks ago.

I took their casino welcome bonus and the balance is showing on none of the games. I have emailed them (multiple times) they are aware of the issue but nothing is being done to fix this. I have looked online and other players have been having the same issues for months and months.

I want the bonus to work or my money returned.

Hopefully you can help mediate.

Thanks

Hello chazzagould,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Suprabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much exactly did you deposit? Is it still on your casino account or you did anything with the deposit? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi,

Not verified as only deposited to take the bonus.

Deposit is still on the account linked to the bonus. Balance isn't showing on any games.

I uploaded the communication with the casino previously? They just said they know about the issue and are wokring on it, but that is almost two weeks ago. They've ignored my chasing emails.

Hello chazzagould,

In case the deposit is still untouched, you may try to request a refund of the deposit as they did not comply with their terms. The other possibility is to simply wait out the casino to fix the issue with the bonus.

See their attached response. There is a bigger issue here. If you look online this has been happening for many MANY months. They have never fixed it. Don't you think this is a tactic? People deposit, the bonus does not work, the players then spaff all their money away? A simple search on casino guru shows ALOT of people who have gambling issues do this

Hello chazzagould,

The e-mail clearly states that you may withdraw the deposited money without any issue. Did you try to request for a withdrawal as the bonus is not yet working?

No. I want the bonus....

What is there that is so difficult to understand here? I opened this complaint two weeks ago and you have still not invited the casino to respond.

Read the OP. The complaint is that they are not adding the bonus, the complaint is not 'they are not letting me withdraw'.

Hello chazzagould,

The casino is invited only when needed but they clearly stated that it is not yet fixed and you should withdraw your money you deposited in order to get the bonus. Please do as the casino advises to prevent any kind of bugs related to the bonus.

Dear chazzagould,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.