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23 days ago I registered in this casino on 8/12/2022 I made a deposit I played and won a small amount at the beginning straight away I pressed withdrawal they asked me for documents I gave them all and they told me that the account was verified!! the next day they told me that provider verification is needed which will take from 5 days to 21!! 22 days passed they told me that the account is fine!! in these days while waiting for the verification I played and the amount increased!! so today they told me that the account is fine but nevertheless there is a balance of 10000 euros left and they give me vague answers to pay off the withdrawal!! so far I have received 2500 out of a total amount of 12500 and there is a balance of 10000 left!! I emphasize that the account is verified and verified again by the provider plus now they say withdrawals are waiting to be verified by the payment provider while they claim from the casino side that all Withdrawal requests have been accepted!!I update too let's say that every day I talk to support and every day they tell me something different their answer is always vague and unclear!! the M account is open I have access but for some reason they don't give me the M money I earned legally!! please I will I wanted to solve the problem M as soon as possible and I have all the documents you need!!! I would like the super boss to pay me immediately!! PS I was told that I would get 500 a day which did not happen !! I got the 2500 thousand not every day but every 3 to 4 days !! now i have to get approval for the next 500 ri for 2 days !! today they removed a 500 ri and in the withdrawal history the box has not turned green i.e. accepted even so the support insists that it will happen !!! it is very strange since it is considered a respectable casino the player who is verified from all sides is already waiting 23 days to get his money and not have a clear answer !! I would like you to help me please !!PS all o the wins are from slots!!

Πριν από 23 μέρες έκανα εγγραφή σε αυτό το καζίνο ημερομινια 8/12/2022 έκανα κατάθεση επαιξα και κέρδισα ένα ποσό μικρό στην αρχή κατευθείαν πάτησα ανάληψη μου ζήτησαν έγγραφα τα έδωσα όλα και μου είπαν πως επαληθεύτηκε ο λογαριασμός!!την επόμενη μέρα μου είπαν πως χρειαζεται επαλήθευση παρόχου που θα διαρκεί από 5 μέρες έως 21!!πέρασαν 22μερες μου είπαν ότι ο λογαριασμός είναι μια χαρά!!σε αυτές τις μέρες όσο περίμενα την επαλήθευση έπαιξα και ανέβηκε το ποσό!!σήμερα λοιπόν μου είπαν πως είναι νταξει ο λογαριασμός αλλά παρόλο αυτά έχει μείνει ένα υπόλοιπο 10000ευρω και μου δίνουν ασαφείς απαντήσεις στην εξόφληση της ανάληψης!!μέχρι τώρα έχω πάρει 2500 επί συνολικού ποσού 12500 και έχει μείνει υπόλοιπο 10000!!το τονίζω ότι ο λογαριασμός είναι επαληθευμενος και επαληθευμενος πάλι από την πλευρά παρόχου συν τώρα λένε ότι οι αναλήψεις αναμένουν για να επαληθευτούν από τον πάροχο πληρωμής ενώ ισχυρίζονται από μεριάς του καζινου ότι έχουν γίνει δεκτά όλα τα αιτήματα Αναλήψης!!ενημερωνω κιόλας ότι κάθε μέρα μιλάω με την υποστήριξη και κάθε μέρα μου λένε κάτι διαφορετικό η απάντηση τους είναι πάντα αόριστη και ασαφείς!!ο λογαριασμός Μ είναι ανοιχτός έχω πρόσβαση αλλά για κάποιο λόγο δεν μου δίνουν τα χρήματα Μ που κέρδισα νόμιμα!!σας παρακαλώ θα ήθελα να επιλύσουμε το πρόβλημα Μ όσο πιο σύντομα γίνεται και ότι έγγραφα χρειαζεστε τα έχω!!!θα ήθελα το super boss να με πληρώσει άμεσα!!ΥΓ μου είπαν ότι θα παίρνω 500 την ημέρα πράγμα που δεν έγινε !!τα 2500 χιλιάρικα τα πήρα όχι κάθε μέρα αλλά με διάφορα 3 με 4 μέρες !!τώρα έχω να πάρω έγκριση για το επόμενο 500ρι εδώ και 2 μέρες !!σήμερα αφαίρεσαν ένα 500 ρι και στο ιστορικό ανάληψης το κουτί δεν έχει γίνει πρασινο δηλαδή δεκτό παρόλο αυτά η υποστήριξη επιμένει ότι θα γίνει !!!είναι πάρα πολύ περίεργο από την στιγμή που θεωρείται αξιότιμο καζίνο ο παίχτης που είναι επαληθευμενος από όλες τις μεριές να περιμένει ήδη 23 μέρες να πάρει τα λεφτά του και να μην έχει σαφής απάντηση !!θα ήθελα να με βοηθήσετε σας παρακαλώ !!ΥΓ όλες οι νίκες είναι από φρουτάκια !!

Dear Boberman30,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

„FINANCIAL LIMITATIONS AND RESPONSIBILITIES

8.1 It is your responsibility to ensure that the details of any transaction which you place are correct before confirming the bet.

8.2 Your transaction history can be accessed by clicking "Payment history" in Your Account on the Website.

8.3 We reserve the right to refuse the whole or the part of any transaction requested by you at any time in our sole discretion. No transaction shall be deemed accepted until you receive a confirmation from us. If you did not receive a confirmation that your transaction has been accepted, you should contact Support.

8.4 SuperBoss determines the maximum and minimum amounts and reserves right to make changes to these amounts without giving prior notice. In addition to this, SuperBoss reserves the right to apply special limitations to individual player accounts or certain group of players."

Please understand, that we can’t penalize the casino for splitting your win into several installments, especially, if this information is clearly stated in their terms and conditions. Could you please advise when you received your last withdrawal?

Thank you in advance for your reply.

Best regards,

Petronela

You must have misunderstood !!I have not gambled !! All M winnings are from slots normally !!I waited for provider verification 21 days to make withdrawals !!verification was done normally by provider and M account I am verified !!i have problem with withdrawals they told me 500 per day but nothing is happening they all find something for me not to get the money M that I won !! from the casino side they told me that all the withdrawals have been received and I just wait to get the money but nothing is happening !!

Μάλλον κατάλαβατε λάθος !!δεν έχω παίξει στοίχημα !! Όλες οι νίκες Μ είναι από φρουτάκια κανονικά !!περίμενα την επαλήθευση του παρόχου 21 μέρες για να κάνω αναλήψεις !!η επαλήθευαη έγινε κανονικά από τον πάροχο και ο λογαριασμός Μ είμαι επαληθευμενος !!αντιμετωπίζω πρόβλημα όσο αφορά τις αναλήψεις μου είπαν 500 την ημέρα αλλά δεν γίνεται κάτι όλο μου βρίσκουν κάτι για να μην πάρω τα χρήματα Μ που κέρδισα !!από μεριάς καζίνου μου είπαν ότι όλες οι αναλήψεις έχουν γίνει δέκτες και απλά περιμένω να πάρω τα λεφτά αλλά δεν γίνεται κάτι !!

The last withdrawal was the day before yesterday because they told me that I would get 500 a day but now two days nothing happens while as they say everything is fine !!

Η τελευταία ανάληψη ήταν προνχθες γιατί μου είπαν ότι θα παίρνω 500 την ημέρα αλλά τώρα δύο μέρες δεν γίνεται κάτι ενώ όπως λένε είναι όλα και χαρά !!

I have been informed that I will get 500 per day the account is verified by papers and by the provider verification 21 days it took !! They told me that now everything is ok and that I will get 500 a day which is not possible !! now I hear as an excuse that there is a problem with the withdrawal technician !! please help me to get the money M!!

Με έχουν ενημερώσει ότι θα παίρνω 500 την ημέρα ο λογαριασμός έιναι επαληθευμενος από χαρτιά και από την επαλήθευση παρόχου 21 μέρες που χρειάστηκε !! Μου είπαν ότι τώρα είμαι όλα οκ και πως θα παίρνω 500 την ημέρα πράγμα που δεν γίνεται !!τώρα ακούω σαν δικαιολογία ότι υπάρχει πρόβλημα με το τεχνικό της ανάληψης !!σας παρακαλώ βοηθήστε με να πάρω τα χρήματα Μ!!

Please help me today they tell me withdrawals are restricted for some check no further info!!please help me get the money M

Σας παρακαλώ βοηθήστε με σήμερα μου λένε ότι περιορίστηκαν οι αναλήψεις για κάποιο έλεγχο χωρίς περαιτέρω πληροφορίες!!σας παρακαλώ βοηθήστε με να πάρω τα χρήματα Μ

Still nothing happened!! Today the excuse is that it needs a second 21 days verification while the provider verification has been successfully preceded!!withdrawals are limited they are not giving the 500 per day as they have said !!out of 10000 I have got 500 so far !!please help me to get the money i won !!

Ακόμα δεν έχει γίνει τίποτα!! Σήμερα η δικαιολογία είναι ότι χρειάζεται μια δεύτερη επαληθευση 21 ημερών ενώ την επαλήθευση παρόχου έχει προηγηθεί επιτυχώς!!οι αναλήψεις έχουν περιοριστεί δεν δίνουν τα 500 την ημέρα όπως έχουνε πει !!από τα 10000 έχω πάρει 500 έως τώρα !!παρακαλώ βοηθήστε με να πάρω τα χρήματα που κέρδισα !!

Thank you very much, Boberman30, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Boberman30,

This is Tomas, and from now on, I will be taking care of your complaint. I have reviewed your case and will contact the casino to see if I can help.

Dear SuperBoss Casino,

Could you please provide some more information regarding the player's restricted withdrawal requests? Why is an additional verification check with the payment provider needed?

Thank you in advance for your cooperation.

Kind regards,

Tomas

Dear Boberman30, we have carefully reviewed your case. We believe that you have the right to be dissatisfied with our service as it hurts our entire team because we always strive to provide the best service. To complete the picture, let’s look at the chronology of events.

You deposited your account with 50 euros and managed to raise it up to 12500. This crazy luck alerted our security department. That’s why they took the time to check the case, which lasted 21 days.

After its expiration, we began to make payments. You regularly received your winnings from the 22nd to the 25th .

On the 26th and 27th, we again tried to make payments, but they were constantly rejected on your side, which provoked the interest of the payment system and they started their internal check to find out the reasons for such atypical behavior.

On the 28th and 31st we again managed to make the payments, and on the 29th and 30th there were again refusals on your side.

From the 1st to the 3rd of January the payment system was unavailable due to the holidays. We restored the payment schedule on the 4th and 5th.

After that, there were no funds on your balance for payments, since the money on the balance runs out.

We would like to inform you that a total of 4,000 euros were paid out for the whole period. We also intended to continue paying out your winnings if there were funds on the balance.

Thank you, SuperBoss Casino, for explaining the situation.

Dear Boberman30,

Could you please confirm that you have received a total of 4000 EUR and that the remaining disputed amount has been played down to zero by you?

Kind regards,

Tomas

Since every day I talked to support and every day I heard something different while being lied to constantly I preferred to play them because I knew I wouldn't get them !! and especially when you emailed me and told me all the requests were accepted and how money has been transferred to the M account when nothing had come you just mocked me and when I asked where the money is you said I don't know !! here is your email

Από την στιγμή που κάθε μέρα μιλούσα με υποστήριξη και κάθε μέρα άκουγα κάτι διαφορετικό ενώ μου λέγανε ψέματα συνεχώς προτίμησα να τα παίξω γιατί ήξερα ότι δεν θα τα έπαιρνα !!και ειδικά όταν μου ήρθε email και μου είπατε όλα τα αιτήματα έγιναν δεκτά και πως τα χρήματα έχουν μεταφερθεί στον λογαριασμό Μ ενώ δεν είχε έρθει τίποτα απλά με κοροιδευτατε και όταν ρώτησα που είναι τα λεφτά είπατε δεν γνωρίζω !!ορίστε και το email σας

I advise people to stay away from this casino it is pure scam they don't pay the players and ask for some verifications which are not valid I personally waited 50 days and finally nothing happened every day excuses and lies !!

Συνιστώ στον κόσμο να μείνει μακριά από αυτό το καζίνο είναι καθαρά απάτη δεν πληρώνουν τους παίχτες και ζητούν κάποιες επαληθεύσεις που δεν ισχύουν εγώ προσωπικά περίμενα 50 μέρες και τελικά δεν έγινε τίποτα κάθε μέρα δικαιολογίες και ψέματα !!

Dear Boberman30,

Could you please confirm if you have received the payment or not?

Thank you.

Kind regards,

Tomas

I have received 4000!! The rest while an email came that they have entered the M account as they informed, they never entered !! they were just making fun of me !!

Έχω λάβει 4000!! Τα υπόλοιπα ενώ ήρθε email ότι έχουν μπει στον λογαριασμο Μ όπως ενημέρωσαν δεν μπήκαν ποτέ !!απλά με κορόιδευαν !!

Thank you, Boberman30, for confirming receipt of the payment. Should we now consider the matter resolved?

Kind regards,

Tomas

It would have been solved only if we had put in the rest of the money as they said and not forced you to play it !!! everything that happened is unacceptable from me !! and I also sent you their email that they told me !! I had won 12,500 and I got the 4000 the rest never came in as they sent me and I played them because I knew I wouldn't make it !!

Θα είχε λυθεί μόνο αν είχαμε βάλει και τα υπόλοιπα λεφτά όπως έλεγαν και όχι να σε αναγκάσουν να το παίξεις !!!από εμένα είναι απαράδεκτο όλο αυτό που έγινε !!και σας έστειλα και το email τους που μου είπαν !!είχα κερδίσει 12.500 και πήρα τα 4000 τα υπόλοιπα δεν μπήκαν ποτέ όπως μου έστειλαν και τα έπαιξα γιατί ήξερα ότι δεν θα βγάλω άκρη !!

Dear Boberman30,

I understand your concerns that the withdrawal process took so long. But the casino has explained the matter in detail, and unfortunately, you have played down the rest of your balance. I'm afraid nothing more can be achieved, so I'm forced to reject your complaint.

I am sorry we could not be of more help on this occasion.

Kind regards,

Tomas