Sportuna Casino - Играчът иска закриване на акаунта и възстановяване на сумата.

Hello, good afternoon. I emailed Sportuna on November 29, 2024, asking that my account be blocked due to gambling addiction. They didn't even respond. I can access the account without any problems. I'm requesting that my account be closed and my deposit returned.

Hola buenas tardes, les envié un correo electrónico a sportuna el 29 de noviembre de 2024 que me bloquearán la cuenta por adicción al juego, ni si quiera me respondieron. Puedo acceder a la cuenta sin ningún problema. Pido que se me cierre la cuenta y que me devuelvan el depósito.

Hello juannprogamer,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportuna Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• How much did you deposit since your first request?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi there,

If it is verified.

122€ + 18€ from last week

The casino hasn't responded to me at all.

Hola buenas,

Si está verificada.

122€ + 18€ de la semana pasada

El casino no me ha respondido a nada

Thank you juannprogamer for all the information provided. I will now forward your complaint to my colleague Michal (michal.v@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I have requested a loan and deposited 200€ more, a total of 218€, I have not closed the account yet.

He pedido un crédito e ingresé 200€ más, un total de 218€, no tengo la cuenta cerrada aun

They closed me after insisting on the live chat today.

Me le han cerrado después de insistir hoy en el chat en vivo

Hello juannprogamer,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Sportuna Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.