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Hi, I’ve been trying to withdraw since yesterday and all they do is reject the withdrawals. The chat support doesn’t provide any solutions and via email it's just excuses... technical problems... issues with my bank... suggesting I use another method (which they don’t allow) and I'm tired of sending emails with no solutions. All they do is reject withdrawals with my card. I don't intend to deposit another euro there. I am verified.

Buenas, llevo desde ayer intentando retirar y lo único que hacen es rechazar las retiradas... por chat no Dan solución y por e-mail solo excusas... problemas técnicos...de mi banco...que use otro metodo (no me dejan) y estoy cansado de enviar correos sin soluciones. Lo único que hacen es rechazar retiradas con mi tarjeta. No pienso meter un euro más ahí. Estoy verificado.

Hello Nole77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinBetter Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

They keep rejecting my withdrawals...I don't know what to think about this casino. I previously withdrew without problems...and yes, everything is verified.

Siguen rechazandome las retiradas...ya nose que pensar de este casino. Anteriormente retiré sin problemas...y si, esta todo verificado.

Enter now by transfer to see if they will enable that option and nothing...even now through myfiniti...and the emails do not answer. They only answer that they blocked my email for writing so much, normal it's my money not theirs... it's a big scam.

Ingrese ahora por transferencia psra ver si habilitarán esa opción y nada...incluso ahora por myfiniti...y los email no contestan. Solo contestan que me bloquearon el email por escribir tanto, normal es mi dinero no el de ellos...es una estafa de las grandes.

They also reject for myfiniti...

También rechazan por myfiniti...

This is the message...

It is not possible to collect funds from application Nº2486919707 in the amount of 210.00 EUR. (Declined by operator. (Payment processing error))

Este es el mensaje...

No es posible el cobro de fondos de la solicitud Nº2486919707 por la cantidad de 210.00 EUR. (Declined by operator. (Payment processing error))

They told me to use another method other than a card...I entered through Skrill and they still don't give me a solution, they also refuse to withdraw through Skrill!!! And the best thing is that they don't even answer the emails because the times they have answered they didn't provide a solution.

Me dijeron que utilizase otro metodo que no sea tarjeta...ingrese por Skrill y siguen sin darme solución, también rechazan retirar por Skrill!!! Y lo mejor es que ni contestan los email porque las veces que han contestado no daban solución.

Hello Nole77,

Did you deposit with Skrill? Did they explain what is the problem with it? Most of casinos requires a minimum deposit with each new method in order to verify it.

I solved it, they paid me but it took me days of insistence... after insisting a lot and sending many emails... captures... deposits... anyway. I ended up closing the account (it took a while too...)

It is the worst casino I have ever used in my life, I do not recommend it at all

Lo solucioné, me pagaron pero me costó dias de insistencia...después de insistir muchísimo y enviar muchísimos email...capturas...depósitos...en fin. Acabé cerrando la cuenta (también tardaron...)

Es el peor casino que use en mi vida, no lo recomiendo para nada

Dear Nole77,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru