Sesame Casino - Играчът не е получил бонус.

They lie that after a deposit they give free spins, by the way you don't get them, I have an email from them about the bonus, after talking to them they refused me the bonus because I played my deposit, nowhere does it say you shouldn't play your deposit I received!

Лъжат че след направен депозит дават безплатни врътки впрочем не ги получаваш имам и имейл от тяхна страна за бонуса след разговор с тях ми отказаха бонуса щот съм си разиграл депозита никаде не пише че не трябва да си изиграеш депозита а и преди да го разиграя не ги получих !

Dear Ебру,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind as to forward me a link to the bonus you tried to activate? Do I understand correctly that you lost your deposit before the bonus was credited?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Looking forward to hearing from you.

Best regards,

Kristina

Dear Ебру,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I lost my deposit, before that I sent you an e-mail with a photo showing that they send me a deposit bonus. Nowhere does it say that you should not play your deposit, but even after losing the deposit bonus it is not written anywhere and most brazenly after a few days they sent me an email again for the same bonus .... Scam from everywhere. I don't have the chat, I'm filming it, but I have an e-mail with the bonus they sent me, that I will receive it after a deposit and I didn't receive it, as it can be seen in the casino's profile that I didn't receive it!

Загубих депозита си преди това ви изпратих на мейл снимка която показва че ми пращат бонус при депозит никъде не пише че не трябва да си изиграеш депозита но и след загуба на депозит бонус не видях писах им и ми казаха че няма как да пуснат бонуса в правилата никъде не го пише и най нахално след няколко дена пак ми изпратиха мейл за същия бонус .... Измама от всякаде. Чата го нямам снимам но имейл имам бонуса който ми пратиха че ще го получа след депозит и не го получих както така и в профила на казиното може да се види че не съм го получил !

I am sorry, Ебру, but we are not able to help further if you lost the deposit that should activate the bonus. Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for understanding.

And you are the same job for what you helped me? Sorry I can't help you so much writing works for what you wanted to have there? It's a funny thing and you're easy

И вие сте същата работа за кво ми помогнахте ? Съжелявам не мога да ви помогна толкова писане работи за кво ги искахте да има там ? Смешна работа сте и вие лека

I apologize, but this is how bonuses work in general, and there is nothing we can do about it.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.