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Never got withdrawal

Dear o1kedy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

This is my first withdrawal. I usually keep playing. My account is verified.

thanks

Thanks o1kedy,

Could you please indicate when exactly you requested the withdrawal and when was your account verified? I'll look forward to your reply.

September 27,2022

i can’t remember when it was verified but it is. On my account it is verified as well

Dear o1kedy,

Did the casino try to explain what is causing the delay? Would you be able to forward any communication between you and the casino to tomas@casino.guru? Do I understand correctly the status of your withdrawal is still pending?

Dear o1kedy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.