RoyalJeet Casino - Акаунтът на играча е закрит без обяснение.

My account they are blocked without any reason, please help me to unblock and withdraw my amount

Dear yprasanthgopi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoyalJeet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly your account was blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. I have been with them almost 2 years

2. I make withdrawal of 20195 inr and they did not process my withdrawal and first they told it will take 72 hours. Later part they told your account got blocked

3. Baccarat live casino with the original money no bonus involved

4.no

Scammers sir royaljeet casino

Dear yprasanthgopi,

• Have you contacted casino support and asked for an explanation?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Hi sir,

I have contacted them over call, they told me that your account is blocked and they can't do anything with it

Regards,

Prasanthgopi70

Dear yprasanthgopi,

Have you saved any live chat conversations or have you received any email from the casino you might share with me?

Could you please post a screenshot of what happens when you attempt to log in to your casino account?

Please share this information with me here or send the information to my email at tomas@casino.guru

You wrote earlier:

2. I make withdrawal of 20195 inr and they did not process my withdrawal and first they told it will take 72 hours. Later part they told your account got blocked

Please forward this communication between you and the casino to my email or post screenshots here.

My email is tomas@casino.guru

Thank you very much, yprasanthgopi, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of RoyalJeet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello, yprasanthgopi!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player.

Thank you!

How to resolve this type of issues where casino has no response, Please find a better way so many people are facing issue

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team