RoyalJeet Casino - Акаунтът на играча е блокиран след изпращане на KYC.

Dear... I have an account in royal jeet casino i do deposit 10k amount and win some money when i do withdraw they asked me kyc verification then i send documents aadhaar and pan card they tell me this can take up to 72 hra but after some time when i login my account it shows me your account got blocked i contact him they r telling me that that Sorry for the inconvenience caused to you. As you have not abided by the rules, terms & conditions of our website which you have agreed to while creating this account your account is been blocked. I don't do anything that impact my account plzz take a look at this so that these type of fraudsters casino got banned

thanks

Dear M.YOUSUF,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you provide all the required documents as soon as possible and in the correct format? Have you accumulated your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much, M.YOUSUF, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello M.YOUSUF,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a RoyalJeet Casino representative to join this conversation and participate in resolving this complaint.

Dear RoyalJeet Casino,

Could you state why the player's account got blocked? Could you please provide us with the evidence?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello M.YOUSUF,

I have tried to contact the casino but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru