Rocket Spin Casino - Печалбите на играча са конфискувани несправедливо.

Used 10 free spins from a RCP points prize which is points made from me needed to deposit and play so its not like a loyalty bonus as such,

I wagered the winnings managed to go from only a couple $ to $1000, started the withdrawal process and after 2.5 days it got rejected, told that the maximum win from that is $75aud and I cannot withdraw anymore than that and if I play with it again and try to withdraw it that will also be confiscated,

I would understand If I tried to withdraw 1000 before that bonus was wagered or if the system didn't take the amount off the winnings when the wager completed but I went from a small $ to the 1000 after already wagering the bonus, and even if I was ok with the 75 only I cannot even withdraw that as the minimum I can withdraw is 100.

I've played at a lot of casinos and it is the only one to take away funds from a bonus that had been wagered and was from rcp points. It's a bit of a scam.

Hello Doigy1110,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instaspin Casino. Please allow me to ask you a few more question before we would move forward.

• Is your account verified and if yes, since when exactly?
• How much was your balance when you finished the bonus wagering requirements?
• Was your balance converted to real money once the wagering was done?

Looking forward to your answer.

Regards,

Nick

Yes my account is verified,

I cannot be certain about the amount after but I'm certain it was around 90aud

As soon as I wagered it it then converted to real money and became able to be withdrawn.

I've since spoken to the casino since putting this post up,

They are telling me that the rcp points count as a no deposit bonus which has a Max withdrawal amount of 75aud

But there loyalty bonus has a Max 75 aud win (so I'd be able to continue winning if it was a loyalty bonus)

No where in there bonus terms and conditions, or there RCP terms and conditions does it state that rcp specifically has a Max win, it's not mentioned at all,

The fact you cannot win and more than 75aud from rcp points and then once waged 50x you cannot keep playing is not ok especially since it's not stated in there terms.

They messaged me and said they'd manually withdraw the 75aud for me which isnt ok to me as the whole situation isnt ok I feel massively ripped off and now they have since shut my account down now

Hello Doigy1110,

Please forward the betting history to nikolas.b@casino.guru for further review. It is important to check how much was your balance when the wagering was finished and if it was capped right after finishing it.

Looking forward to your answer.

Best regards,

Nick

Dear MatthewKi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.