RioBet Casino - Играчът не може да играе никакви игри и иска възстановяване на сумата.

I have registered at the casino, but it won't let me play any game. I want my money refunded.

Έχω κάνει εγγραφή στο καζίνο δν με αφήνει να παίξω κανένα παιχνίδι και θέλω να πιστωθούν τα χρήματα μου πίσω

Dear gtsiantze,

Thank you very much for submitting your complaint. I’m sorry to hear that you’re having trouble accessing games at the casino and are seeking a refund.

To better assist you, could you please provide more details?

• When did you first encounter this issue with not being able to play any games?
• Have you received any specific error messages or notifications when trying to access the games?
• Did you complete the registration process fully, including any verification steps required by the casino?
• Can you provide information about any deposits or transactions made into your account that you would like refunded?

If you have any screenshots of the issue or relevant communication with the casino, please forward them to petronela.k@casino.guru. This will help us investigate your case more effectively.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear gtsiantze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.