Rajabets Casino - Тегленията на играча са забавени поради изчакваща проверка.

I withdraw amount ,but my withdrawal got cancelled .when I tried to make withdrawl again it shows upload your documents for verification and I uploaded the required documents on the same day,but the verification is still pending due to which I am unable to withdraw money.i contact live chat support but they are not helping me by saying that the document verification is not in their control.please help me out so that I can withdraw the money .

Dear javaidiqbal098,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yes ,I have uploaded the same documents which are required in the correct format.Front and back sides of goverment Id and a selfie holding Id card and paper written date of request ..

I am still waiting for my documents to get verified but I haven't found any support from anyone.what I have done wrong, untill and unless I loose money no body ask me for document verification but as soon as I try to withdraw money then document verification needed.I still have no issues with document verification as I uploaded the documents on the same day but still my documents are not verified.if you believe you are fair in play then don't cheat people in the name of fair play.i am still waiting for your response and believe you will help me in getting my money .

Thank you very much for your reply, javaidiqbal098. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear javaidiqbal098,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.