QuickWin Casino - Акаунтът на играча се затваря след заявка за теглене.

i made one accound on sunday i deposit two times money one 50 euro and one 70 euro i was lucky and hit some good wins when i try to verify my account they said its not necessary after i request to withdraw my money 1000 euro i requested transfer and then they started to create problems at first they request verification i gave them all the documents which they request.I contact with them about the transfer of my money and they said its going to take 4 working days i reached them again after that and they said the verification is pending.And today i tried to log in my aacound and out of the blue they told me that the accound is shut down by the administration with no email or any notice please do something and 200 euro is yours if i can get my money back

Hello koulopnixtis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Did they specify the exact reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

hello and thank you for the reply the verification documents were posted on wensday the documents which they required was an ID of my country the photo of he credit card which i deposit money and one picture with my laptop of my face.All the documents were approved and my verification was pending.i tried to login in my account today and a red message came in my screen telling me(MY ACCOUNT IS BLOCKED BY THE ADMINISTRATION) i contact with the support and they told me that the account is blocked permanently i asked them why???and he was refusing to tell me i have everything on screen shot

Thank you koulopnixtis for all the information provided. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, koulopnixtis!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Dear all, 

Thank you for reaching out!

Please be informed that the account in question was closed in accordance with the following point of the website's Terms and Conditions:

4.1 By opening an account on our Website and by using our Website you warrant that:

the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

We have sent an email with the relevant evidence to Pavel.

We hope this helps resolve the case.

Best regards,

Customer support

koulopnixtis, we have received evidence from the casino, that you have indeed used 3rd party payment method. Therefore, we must reject your complaint.