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I made a top-up of 10 euros, I played them all and I won 34 euros, but when I go to withdraw it tells me an unexpected error has occurred and it won't let me withdraw them.

Ho fatto una ricarica di 10 euro li ho giocati tutti e ho vinto 34 euro pero quando vado a prelevare mi dice si è verificato un errore inaspettato e n9n me li fa prelevare

Dear dennissantoro1106,

Thank you very much for submitting your complaint.

I’m sorry to hear that you're experiencing issues withdrawing your winnings. That must be frustrating, and I appreciate you reaching out to us for help.

To better understand what’s going on, I’d like to ask a few questions:

• Have you verified your account with the casino? If so, did they confirm that your verification was successful?
• Did you receive any specific email or message from the casino regarding your withdrawal attempt, or was it only the error message on the website?
• Have you tried withdrawing using a different method, or is the error the same no matter which method you choose?
• Did you contact the casino’s support team about this issue? If so, what did they say?
• Have you previously made successful withdrawals from this casino, or is this your first attempt?

If you have any relevant communication, such as emails, chat logs, or screenshots of the error message, please forward them to petronela.k@casino.guru so we can review them.

Your cooperation is important to help us assess the situation and find a way to move forward. The more details we have, the better we can understand the issue and assist you.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and while we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Hi Yes it checked and it tells me there are no checks to do

No when I go to withdrawals it immediately tells me an error

Yes I tried visa or a bank transfer but it always tells me the error

Yes I contacted them but still no response to date

No, I have never made withdrawals before, in fact I deposited those 10 euros because I wanted to try the site

Ciao Si lo verificato e mi dice non ci sono verifiche da fare

No quando vado sui prelievi mi dice subito errore

Si ho provato visa o un bonifico ma sempre l'errore mi dice

Si li ho contattati ma ad oggi ancora nessuna risposta

No non ho mai fatto prelievi prima infatti avevo depositato quei 10 euro perché volevo provare il sito

Thank you very much, dennissantoro1106, for providing all the necessary information. I will now transfer your complaint to my colleague, Peter (peter.c@casino.guru) , who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Okay thanks

Va bene grazie

Hello there,

Thank you dennissantoro1106 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Posido Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!