Odds96 Casino - Играчът не е доволен от задължителното залагане на депозит преди теглене на средства.

i created account on oods96 on 7th april 2023 and deposit made inr 10000 from astropay after that i did total inr 13000 gameplay,After that I applied withdrawal then in the chat it was said first to wager the one time of the deposit when I did more than one time, After that I was told to do five time wager but it is not written in term condition only one time is written,Now I don't want to play because I am afraid of losing, please give me withdrawal

Dear sita1215g,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

2.2.9. You accept and acknowledge that in order withdraw funds from your account balance, you must fulfill a wagering requirement of at least 1 (one) time the deposited amount.

2.2.10. We reserve the right to change the wagering requirements for all users of our platform.

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for Gaming and Gambling Industry and is usually set by the Licensing Authority. All serious and licensed casinos have to comply and follow these policies. However, I'd like to emphasize that wagering requirements should be clearly displayed and properly communicated to players. Changing requirements individually for each player doesn't seem to be a fair practice.

Could you please advise what games you played and if your account was successfully verified already?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My account is already verified and I have wagered the deposit amount twice. I have not claimed any bonus, These casinos are doing their arbitrary like wagering 5 times, after that they lose and don't have to give withdrawal.get me withdrawal approved please 🥺

i did 5 time game play after that i lost after that i made withdrawal of nr 11786 withdrawal was pending, When I login to my account, I see that my account has been suspended, I cannot withdraw or deposit. Now you tell me the withdrawal was not received even after placing 5× bets.

suprise my account open ho gaya suspended jo kiya kiya but but he deducted my net INR 2726 😤

My account was suspended when it was opened then 2726 withdrawal was done while I didn't even withdraw 😒

Thank you very much, sita1215g, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear sita1215g,

I am so sorry to hear your about your issue regarding the wagering requirements. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite an Odds96 Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Odds96 Casino,

Could you please state why the player's withdrawal account got blocked and some funds were deducted from his account?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hello,

Customer deposit via Astropay and received a bonus (https://odds96.in/en/sports/account/bonuses#promotions).

Customer played live casino games and violated our rules -1.6.1.11. there are reasons to believe that a Client's account is not used for betting and other game-related activities.

If you have any other questions, please contact us.

Kind regards,

Odds96

Dear Odds96 Casino,

Could you be more specific? We cannot investigate further based on this statement.

I am looking forward to your response.

Kind regards,

Stefan

email has been sent to stefan.m@casino.guru

Dear odds96,

After that you opened my money and cut my money then 2700 something, first I made profit, after that when I went to wager 5 times, I lost

That's why you told me to wager five times as if you get lost and don't have to give withdrawal.

email has been sent.

Dear Odds96 Casino,

I have responded to your email.

Kind regards,

Stefan

Dear Stefan,

An email was sent to your email address with some questions that we need to clarify before we respond.

Many thanks in advance.

Kind regards,

Odds96

Dear casino guru,

What email did odds96 also tell me please

Dear sita1215g,

We will discuss the complaint internally and let you know when we know more about the investigation.

Your patience is much appreciated.

Kind regards,

Stefan

Ok i am waiting 👍

1 month no update 🥺

Dear sita1215g,

Due to the absence of my colleague, I'm now taking over your complaint. I'm sorry about the delay caused.

Let me contact the casino once again in order to investigate the matter.

Dear Odds96 Casino,

I kindly ask you to forward any relevant evidence regarding the case to my email address: tomas.k@casino.guru

Thank you very much.

Kind regards,

Tomas

Done, thank you.

Let me know if something else is needed.

Dear Odds96 Casino,

So far, I haven't received anything. Can you please double-check and forward it again?

tomas.k@casino.guru

Thank you.

Kind regards,

Tomas

That's strange, actually.

Can you check your "Spam" folder? As I can see from my side, they were delivered but not seen yet.

Both emails were sent to tomas.k@casino.guru at 4:32 PM on 12/07/23.

Dear Odds96 Casino,

I can confirm I haven't received anything. May I please ask you to forward it again?

Thank you.

Kind regards,

Tomas

Dear sita1215g,

I have received information from the casino that you played your balance down to zero.

Can you please confirm if it's correct? Thank you.

Kind regards,

Tomas

When I talked to Odds96, I told them to wager 5 times, do sports and slots. When I did the withdrawal, Odds96 also deducted my money.😔

Dear sita1215g,

The casino has provided evidence confirming that you have played your balance down to zero. I’m afraid there’s nothing we can do, and I’m forced to reject your complaint.

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Kind regards,

Tomas