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I won 350 euros and you deactivated my account with the accusation that I have violated a rule and that I had 2 accounts !!! I only had one account and they deactivated it so that they would not give me my money !!!! You are liars !!! You are kidding the world !!!! Send me the second bill now !!!! I have contacted you via email by phone and via chat you are such a cheap company !!! Fake just to grab money !!!! I now require the credit of my winnings and the activation of my account !!!!!

Κέρδισα 350 ευρό και μου απενεργοποιησατε τον λογαριασμό μου με την κατηγορία ότι έχω παραβιάσει κανόνα και ότι είχα 2 λογαριασμούς!!! Είχα μόνο έναν λογαριασμό και μου τον απενεργοποιησαν για να μην μου δώσουν τα χρήματα μου!!!! Είστε ψεύτες!!! Κοροιδευετε τον κόσμο!!!! Στείλτε μου τώρα τον δεύτερο λογαριασμό τώρα!!!! Έχω επικοινωνήσει μαζί σας μέσω email μέσω τηλεφώνου και μέσω chat είστε τόσο φτηνή εταιρεία!!! Ψεύτικη μόνο για να αρπάζετε χρήματα!!!! Απαιτώ τώρα την πίστωση των κερδών μου και την ενεργοποίηση του λογαριασμού μου!!!!!

Dear Δέσποινα,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours?

Have you redeemed any promotional offers from this casino in the past? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Δέσποινα,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.