Добър вечер, от няколко дни не ме пускат да тегля пари от сметката си, докато заявките за теглене се обработваха нормално преди няколко дни. Докато се бях свързал със служителите, че проблемът ще бъде решен, един ден влизам в акаунта и виждам, че заявките за теглене са изтрити и че все едно никога не съм ги правил, но парите са се върнали в баланса на акаунта. След това се обаждам на служител и питам за проблема и той ме уверява, че ще бъде решен. Само след няколко минути се опитвам да вляза и той казва, че е деактивиран. След много телефонни обаждания и комуникация с компанията, тъй като не ми изпратиха нищо за информация, ми изпратиха имейл, че съм нарушил някои условия и затова я затвориха и задържаха всички пари в нея... сметката имаше 600 евро и те я задържаха. Докато губех беше добре, но веднага щом спечелих някои залагания, те внезапно деактивираха акаунта.... Какво да кажа, компанията наистина краде от своите играчи и аз също го докладвах на компетентната агенция, EEEP, от която все още не съм получил отговор на заключението, но не очаквам нещо да се случи... това, което ме интересува е да си върна парите и нищо друго.
Good evening, for a few days now they haven't let me make a withdrawal from my account, while withdrawal requests were being processed normally a few days ago. While I had contacted the employees that the issue would be resolved, one day I log into the account and see that the withdrawal requests have been deleted and that it's as if I never made them, but the money has returned to the account balance. Then I call an employee and ask about the issue and he assures me that it will be resolved. After just a few minutes I try to log in and it says it is deactivated. After many phone calls and communication with the company because they didn't send me anything for information, they send me an email saying that I have violated some terms and that's why they closed it and kept all the money in it... the account had €600 and they kept it all. While I was losing it was fine, but as soon as I won some bets, they suddenly deactivated the account.... What can I say, the company is really stealing from its players and I also reported it to the competent agency, the EEEP, which I have not yet received a response to the conclusion, but I do not expect anything to happen... what I care about is getting my money back and nothing else.
Καλησπέρα , εδώ και κάτι μέρες δεν με άφηναν να κάνω ανάληψη από τον λογαριασμό μου ενώ τα αιτήματα ανάληψης γίνονταν κανονικά πριν λίγες μέρες . Ενώ είχα επικοινωνήσει με τους υπαλλήλους ότι θα λυθεί το ζήτημα , μπαίνω μια μέρα στον λογαριασμό και βλέπω ότι τα αιτήματα ανάληψης έχουν διαγραφεί και ότι είναι σαν να μην τα έκανα ποτέ αλλά τα λεφτά επέστρεψαν στο υπόλοιπο του λογαριασμού . Στην συνέχεια καλώ έναν υπάλληλο και ρωτάω για το θέμα και με διαβεβαιώνει ότι θα λυθεί . Μετά από μόλις λίγα λεπτά προσπαθώ να μπω και λέει είναι απενεργοποιημένος . Μετά από πολλά τηλέφωνα και επικοινωνία με την εταιρία επειδή δεν μου έστειλαν κάτι για ενημέρωση μου στέλνουν ένα email που λέει ότι έχω παραβίαση κάποιους όρους και για αυτό μου το έκλεισαν και κράτησαν όλα τα λεφτά που είχε μέσα … ο λογαριασμός είχε 600€ και τα κράτησαν όλα . Όσο έχανα ήταν καλά αλλά με το που κέρδισα κάποια στοιχήματα ξαφνικά που απενεργοποίησαν τον λογαριασμό …. Τι να πω πραγματικά ή εταιρία κλέβει τους παίχτες τις και επίσης έκανα αναφορά στην αρμόδια υπηρεσία την ΕΕΕΠ που δεν έχω λάβει ακόμη απάντηση για το συμπέρασμα αλλά δεν περιμένω να γίνει και κάτι … εμένα αυτό που με νοιάζει είναι να μου επιστρέψουν τα χρήματα μόνο και τίποτα άλλο .
Автоматичен превод: