NineCasino - Играчът иска възстановяване на сумата поради ограниченията за хазарта.

Hello,

I have a gambling restriction in my country, Bulgaria. I cannot access any Bulgarian gambling sites. By pure chance, I found ninecasino.com. This site did not verify whether I had any restrictions, despite my being a gambling addict. I am contesting the amount of 20,000 BGN that I lost because this site allowed me to play even though I have restrictions.

I have an enormous amount of debt that I cannot repay, and the bank is going to take my apartment. Please review my complaint and refund my money.

Здравейте,

имам ограничение за хазарти игри в моята страна България. Не мога да вляза нито в един български сайт за хазарти игри. Съвсем случайно намерих ninecasino.com. Този сайт въобще не ме провери дали имам ограничения предвид че съм хазартно зависим. Оспорвам сумата която съм загубил от 20000 лв. Заради това че тази сайт ми позволи да играя предвид че имам ограничения

имам страшно много кредита които не мога да плащам и банката ще ми вземе апартамента. Моля ви да ми разгледаде жалбата и да ми върнат парите.

Hello Kalinkanev,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever request for self-exclusion in NineCasino or mentioned gambling addiction to them? When was the last time you spoke to the casino and what was it about?

Please note that it is the player's responsibility where do their register and casinos do not block players based on their country regulation. They restrict or allow players based on their license and it is up to the player to know it's country regulations.

Looking forward to your answer.

Regards,

Nick

I have limitations up close. 2 years

the site let me play didn't check me if a

I have a gambling problem.

I want to return all the lost deposits that I made and they took my money illegally

Имам ограничения от близо. 2 години

сайта ми позволи да играя не ме провери дали а

имам проблеми с хазарта.

аз искам да ми върне всички загубили депозити които съм направил и са ми взели парите не правомерно

Hello Kalinkanev,

Did you request for self-exclusion from the casino directly?

If not, you are not entitled for any kind of refund.

Many times I have written to the support that I want to turn it off, but they do not do it.

Много пъти съм писал ма съпорта , че искам изключване но те не го правят.

Hello Kalinkanev,

Please forward the e-mail in which you requested for exclusion from the casino to nikolas.b@casino.guru.

Dear Kalinkanev,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.