N1 Casino - Играчът се мъчи да изтегли печалбите си поради незавършена KYC проверка.

Hello,

I have the following problem at Casino N1 Casino.

I would like to make a withdrawal but this requires a verification of my profile, pictures of my passport, an invoice with my current address and the deposit from online banking. I have done all of this, but for the past 1 month I have been discussing with support how long this will last, and every time I get a different answer. I was also once written that you can see in the pictures that I used the online banking of a friend to make deposits, this has all been correctly clarified with my friend and has never been criticized by the support for 1 year only when it came to the Payout went. When I tried to contact the support again, I was advised that the management would take care of it as soon as possible (waited 2 weeks) after which it was said that you have technical problems.

I ask you for help with what else I could do, thank you in advance.

Hallo,

ich habe auf der Casino N1 Casino folgendes Problem.

Ich möchte eine Auszahlung tätigen aber dies erfordert eine Verifikation meines Profils, Bilder von meinem Reisepass, eine Rechnung mit aktueller Adresse und von der Einzahlung aus dem Online Banking. Dies habe ich alles getan aber seit 1 Monat diskutiere ich mit dem Support wie lange dies noch dauert, und jedes mal bekomme ich eine andere Antwort. Mir wurde auch schon einmal geschrieben das sie auf den Bildern sehen, dass ich von einem Freund das Online Banking benutzt habe um Einzahlungen zu tätigen, dies ist alles korrekt abgeklärt mit meinem Freund und wurde seit 1 Jahr nie bemängelt vom Support erst als es um die Auszahlung ging. Bei einem weiteren Versuch den Support zu kontaktieren wurde mir nahe gelegt das sich das Management so schnell wie möglich darum kümmert (2 Wochen gewartet) danach hieß es sie haben Technische Probleme.

Ich bitte Sie um Hilfe was ich noch tun könnte, vielen Dank im vorraus.

Dear Tamas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?

Additionally, please advise if this were your first withdrawal attempt in this casino.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello

Unfortunately, I cannot send any screenshots of the communication between me and the casino, as this took place in a live chat and it is deleted when it closes. When I try to contact the support I am always connected to a new support agent, I could not contact anyone by email because the casino's memory capacity was reached.

Hallo

Leider kann ich von der Kommunikation zwischen mir und dem Casino keine Screenshots schicken, da dies in einem Livechat statt gefunden hat und der sich löscht beim schließen. Wenn ich versuche den Support zu kontaktieren werde ich immer mit einem neuen Support Agent verbunden, per mail konnte ich niemanden kontaktieren da die die Speicherkapazität des Casinos erreicht wurde.

Hello,

Could you please advise if this were your first withdrawal attempt or you've previously withdrawn winnings from this casino? 

Hello,

This is my first attempt to withdraw from the casino. But never went because the verification is still pending.

Best regards

Tamas ***

Hallo,

Dies ist meine erster Auszahlungsversuch bei dem Casino. Ging aber nie da die Verifikation noch aussteht.

Mit freundlichen Grüßen

Tamas ***

Thank you very much, Tamas, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Tamas,

I looked at your complaint and will do my best to help you. I would like to invite N1 Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the N1 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello

Casino N1 has just deleted my account. My profile was finally verified and I wanted to make my withdrawal. Then they asked who the account belongs to and this belongs to a friend, everything was deleted and my profit confiscated.

What can I do now ?

Hallo

Das Casino N1, hat mir gerade mein Account gelöscht. Mein Profil wurde endlich Verifiziert und ich wollte meine Auszahlung tätigen. Dann haben sie gefragt wem das Konto gehöre und dies gehört einem Freund, darauf hin wurde alles gelöscht und mein Gewinn beschlagnahmt.

Was kann ich jetzt tun ?

.

Dear Tamas,

Unfortunately, you broke Casino's Terms and Conditions and there is nothing to do. I am sorry but it's clearly written in their TCs that player should register personally and shall not provide access to his account to any third party. We are rejecting this case as unjustified.