Добър вечер, имам нужда от вашата ценна помощ. Вчера с партньора ми се опитахме да изтеглим сумата от 3000 евро от споменатата букмейкърска компания. След като картата на партньора ми беше приета за депозит, играхме както обикновено и решихме да изтеглим 3000 евро. Разбрахме обаче, че не е възможно, искаха идентификация, която коректно предоставихме. Те иззеха сумата и ни казаха да завършим идентификацията, за да получим парите възстановени. Идентификацията, която поискаха, беше за моя партньор, не за мен. Пристъпихме към правилното регистриране на документите, които поискаха, за да върнат парите в картата на партньора ми. Това не беше проблем за нас, тъй като живеем заедно. След като направиха всичко това, те ни информираха, че сумата няма да бъде върната и ще възстановят само депозита (40 евро), твърдейки, че нарушават правилата, за които бяхме информирани при регистрацията. Това не е вярно, защото нямаше прикачен линк, посочващ това конкретно събитие, в противен случай защо не бих използвал собствената си карта, ако знаех за това предварително? И второ, ако твърдят, че не приемат карти, сметки и т.н. от трети лица, защо са приели депозита, но не и тегленето? Въпросът, който зададох накрая тук преди два часа, остава без отговор от отдела за обслужване на клиенти на компанията, който също в нашата кореспонденция ни говори по лош начин и ни се подиграва. Говорим за хора, които служат? Да се подиграваш с безкрайна лекота на двойка, която се опитва да получи печалбите си? питат ни дали имаме нужда от тях? Вместо да отговорят, те се подиграват. Много лошо поведение.
Моля за съдействие, днес следобед говорихме с представител на вашата служба по телефона и той ни препоръча да подадем жалба срещу компанията за залагания. Бих искал да знам, тъй като те приеха депозита, не е ли незаконно и се счита за теглене? Защо? защото спечелихме?
Любезно ще ви помоля да ни помогнете с каквото можете.
Деактивираха акаунта ми и запорираха парите ми.
Good evening, I need your valuable assistance. Yesterday, my partner and I tried to withdraw the amount of 3,000 euros from the said betting company. After my partner's card was accepted for deposit, we played as usual and decided to withdraw the 3,000 euros. However, we realized that it was not possible, they required identification, which we provided correctly. They seized the amount and told us to complete the identification to get the money refunded. The identification they requested was for my partner, not for me. We proceeded to correctly register the documents they requested to return the money to my partner's card. This was not a problem for us since we live together. After doing all these, they informed us that the amount would not be returned and they would only refund the deposit money (40 euros), claiming a breach of rules that we had been informed about when signing up. This is not true because there was no attached link stating this specific event, otherwise, why wouldn't I have used my own card if I knew about it beforehand? And secondly, if they claim that they do not accept cards, accounts, etc. from third parties, why did they accept the deposit but not the withdrawal? The question I asked at the end here two hours ago remains unanswered by the company's customer service, who also, in our correspondence, speak to us in a bad way and mock us. We are talking about people who serve? To mock with infinite ease a couple who is trying to get their winnings? they ask us if we need them? Instead of answering, they mock. Very bad behavior.
I would kindly ask for your help, we spoke with a representative of your service by phone this afternoon and he referred us to lodge a complaint against the betting company. I would like to know, since they accepted the deposit, isn't it illegal and considered the withdrawal? Why? because we won?
I would kindly ask you to help us in any way you can.
They have deactivated my account and have seized my money.
Καλησπέρα σας, χρειάζομαι την πολύτιμη βοήθεια σας , προσπαθήσαμε εχτές να κάνουμε ανάληψη με τον σύντροφό μου το ποσό των 3.000 ευρώ από την εν λόγω στοιχηματική εταιρεία , έπειτα λοιπόν από την κατάθεση που έγινε δεκτή από την κάρτα του συντρόφου μου , παίξαμε κανονικά και αποφασίσαμε να κάνουμε ανάληψη το ποσό των 3.000 ευρώ , εκεί συνειδητοποιήσαμε ότι αυτό δεν ήταν εφικτό και μας ζητούσαν ταυτοποίηση , κάτι που κάναμε ορθά. Μας κατάσχεσαν το ποσό και μας είπαν να ολοκληρώσουμε την ταυτοποίηση για να επιστραφούν τα χρήματα Η ταυτοποίηση που ζητούσαν ήταν για τον σύντροφό μου και όχι για εμένα , προχωρήσαμε στην ορθή καταχώρηση των εγγράφων των οποίων μας ζητήθηκαν για την επιστροφή των χρημάτων στην κάρτα του συντρόφου μου κάτι που για εμάς δεν είναι πρόβλημα αφού μένουμε μαζί , και τότε μας ενημέρωσαν ότι το ποσό δεν θα επιστραφεί και θα μας γυρίσουν πίσω μόνο τα λεφτά της κατάθεσης. (40 ευρώ) ισχυριζόμενοι παραβίαση κανόνων που είχαμε ενημερωθεί κατά την σύμβαση προχώρησης κατά την εγγραφή μου κάτι που δεν ισχύει γιατί δεν υπήρχε κανένας επισυναπτόμενος σύνδεσμος που να ανέγραφε το συγκεκριμένο γεγονός , αλλιώς για ποιόν λόγο να μην έβαζα εγώ την δική μου κάρτα αν το ήξερα εκ των προτέρων ? Και αν κατά δεύτερον ισχυρίζονται ότι δεν αποδέχονται κάρτες , λογαριασμούς κτλ κτλ τριτων για ποιόν λόγο έκανα δεκτή την κατάθεση και όχι την ανάληψη ? Και αυτή η ερώτηση που σας έκανα στο τέλος εδώ και δύο ωρές είναι αναπάντητη από την εξυπηρέτηση πελατών της εταιρίας που επίσης σε αλληλογραφία μας μιλάνε με άσχημο τρόπο και μας ειρωνεύονται. Μιλάμε για ανθρώπους που εξυπηρετούν ? να ειρωνεύονται με άπειρη ευκολία ένα ζευγάρι που προσπαθεί να πάρει τα κέρδη του ? μας ρωτάνε αν εμείς τα έχουμε ανάγκη ? όχι αντ' αυτού ειρωνεύονται. Πολύ άσχημη συμπεριφορά.
Θα παρακαλούσα για την βοηθειά σας , μιλήσαμε και με εκπρόσωπο της υπηρεσίας σας τηλεφωνικώς σήμερα το μεσημέρι και μας παρέπεμψε σε καταγγελία προς την στοιχηματική. Θα ήθελα να μάθω αφού δέχτηκαν την κατάθεση αύτο δεν θεωρείται παράνομο και θεωρείται η ανάληψη ? Για ποιόν λόγο ? επειδή κερδίσαμε ?
Θα σας παρακαλούσα να μας βοηθήσετε με όποιον τρόπο μπορείται.
Μου έχουν απενεργοποιησει τον λογαριασμο μου και εχουν κατασχεσει δικα μου χρηματα.
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