Акаунтът ми е удостоверен и се наслаждавам на услугите от месеци без особени проблеми.
От края на декември беше представен сериозен проблем по отношение на представянето на награди (пари без изисквания за залагане) от програми за награди на доставчика на Pragmatic Play, които казиното също показва на страницата си с оферти/турнири.
Програмите бяха:
Падания и печалби, които включват 1-ва ежедневна награда и 2-ри ежедневен турнир за шоу на играта
Greek Sweet Tour, който съдържаше раздаване на награди - парични суми като ежедневните изваждане на награди и допълнителна награда от €100, ако в рамките на седмичен цикъл сте получили три думи чрез техните раздавания.
Програмите вървяха паралелно в една и съща игра или игри за участие.
Всичко започна на 27.12.2023 г., когато започнах да играя основно на определено игрово шоу в казино на живо.
Чрез други компании имах опит, че наградите от Daily Game Show Tournament (20:00-19:59) бяха кредитирани по сметката в 20:29 всеки ден.
Що се отнася до хвърлянията, съответните суми бяха добавени директно към баланса.
Конкретните начини за кредитиране на наградите обаче не се отнасят за n1casino. Нещо, което разбрах по-късно...
Така че, тъй като не получих наградата от Daily Game Show Tournament, който приключи на 27 декември, на следващия ден се свързах с поддръжката, като изпратих съответните екранни снимки. Което направих и за новата награда от Daily Game Show Tournament, който приключи на 28.12.
Двамата по-специално бяха кредитирани от компанията, мисля, че на 28/12 и 29/12, която след това „обяви спиране на плащанията", докато в постоянните ми комуникации отговорите бяха: препратено е, моля, имайте търпение.
Междувременно печелех ежедневни награди в турнирите Daily Game Show от 29.12.2023 до 4.1.2024. Тогава пуснах официално оплакване по формуляра на фирмата.
Кредит от €150 „Вашият подарък от Pragmatic" беше издаден относително веднага. Сума, която не отговаря на никакъв логичен ред и не покрива съвкупността от получените награди. Чрез имейл и доказателство най-накрая ми беше кредитирана допълнителна сума от €370.
Тогава мога да кажа, че с една последица компанията кредитира награди от турнирите Daily Game Show. Въпреки че начинът, по който това беше направено, беше неприемлив: щях да получа имейл с надпис „Вашият подарък от Pragmatic", без да се споменава сумата, нито на коя програма за възнаграждение съответства. Междувременно в платформата n1casino няма история и възможност за следене на движението на баланса и транзакциите. Понякога чрез поддръжката на Live Chat бях информиран само за размера на кредита и точния момент на неговото реализиране. Без никаква допълнителна информация, освен "Еднодневния турнир"!!!???
От информацията, с която разполагах, заключението беше, че са ми кредитирани само награди от турнирите Daily Game Show и нито една от другите 2 програми.
На въпросите, които им зададох и доказателствата, които им дадох, ми отговориха, че съм получил всички награди от Pragmatic и/или да имам търпение.
На 2/2/2024 г. подадох жалба до EEEP, като изпратих том с разписки за суми от €25, €135, €35 и €90.
В същото време поисках компанията да достави подробен списък с наградни кредити, така че да мога да проверя дали всички награди от турнирите Daily Game Show са кредитирани.
Също така поисках той да представи доказателства за Pragmatic Play за целия период от 27.12.2023 г. до 2.2.2024 г., когато бях потенциален получател на награди от типа на хвърляне, които бяха на случаен принцип и особено трудни за записване на доказателства за , особено преди 14/1/2024 бях доста наивен относно работата и надеждността на n1casino в тази част.
Послепис: все още имаше една компания в Гърция, която нямаше активен/разрешен директен и/или автоматизиран кредит в конкретните програми. Моите претенции за ежедневни турнири по игрови шоута (бях участвал и печелел за отделни дни), които тази компания не призна и не се справи с тях, веднага след оплакване до EEEP незабавно кредитира обща сума от €140.
Очаквам информация от EEEP. за това какво ще отговори и направи n1casino. Прави впечатление обаче, че в множество съобщения и доказателства не само не се е погрижил да отстрани неизправност в мониторинга на програмите за възнаграждение, но категорично заявява, че се справя добре със задълженията си. Преди да прибегнете до пълно неуважение към играча.
My account is authenticated and I have been enjoying the services for months without any particular problems.
An intense problem was presented from the end of December regarding the performance of prizes (money without wagering requirements), from reward programs of the Pragmatic Play provider, which the casino also displayed on its offers/tournaments page.
The programs were:
Drops & Wins which included 1st Daily Prize Drops and 2nd Daily Game Show Tournament
Greek Sweet Tour, which contained drops of prizes - amounts of money like the Daily Prize Drops and an extra prize of €100 if within a weekly cycle you obtained a trio of words through their drops.
The programs ran in parallel in the same game or participation games.
It all started on 27/12/2023 when I started playing mainly on a certain Game Show at Live Casino.
Through other companies I had the experience that the prizes from the Daily Game Show Tournament (20:00-19:59) were credited to the account at 20:29 everyday.
As for throws, the corresponding amounts were added directly to the balance.
However, the specific ways of crediting the prizes did not apply to n1casino. Something I realized later...
So not having been credited with the prize of the Daily Game Show Tournament that ended on 12/27, the next day I contacted support, sending relevant screenshots. Which I also did for the new prize from the Daily Game Show Tournament that ended on 12/28.
The two in particular were credited by the company, I think on 12/28 & 29/12, which then "declared a suspension of payments" while in my constant communications, the responses were: it has been forwarded, please be patient.
Meanwhile I was winning daily prizes in the Daily Game Show Tournaments from 12/29/2023 to 1/4/2024. Then I made an official complaint on the company's form.
A €150 "Your gift from Pragmatic" credit was issued relatively immediately. An amount that did not correspond to any logical order and which did not cover the totality of the obtained rewards. Through email and proof, I was finally credited with an additional amount of €370.
Then, I can say that with one consequence the company credited prizes from the Daily Game Show Tournaments. Although the way this was done was unacceptable: I would receive an email saying "Your gift from Pragmatic", without mentioning the amount, nor which reward program it corresponded to. In the meantime, on the n1casino platform there is no history and the ability to monitor the movement of the balance and transactions. Sometimes through Live Chat support I was only informed about the amount of the credit and the exact moment of its realization. Without any further information, other than the "One Day Tournament"!!!???
From the information available to me, the conclusion was that I was only credited with prizes from the Daily Game Show Tournaments and none from the other 2 programs.
To the questions I asked them and the proofs I gave them they answered that I have received all the prizes from Pragmatic and/or to be patient.
On 2/2/2024 I filed a complaint with the E.E.E.P. having sent a volume of receipts for amounts of €25, €135, €35 and €90.
At the same time, I requested that the company deliver a detailed list of prize credits, so that I could cross-check if all the prizes from the Daily Game Show Tournaments have been credited.
I also requested that he present evidence of Pragmatic Play for the entire period from 12/27/2023 to 2/2/2024 where I was a potential recipient of roll-type prizes, which were random in nature and particularly difficult to record evidence of, especially before the 14/1/2024 I was quite naive about the operation and reliability of n1casino in this particular.
Postscript: there was still one company in Greece that did not have active/allowed direct and/or automated credit in the specific programs. My claims for Daily Game Show Tournaments (I had participated and won for individual days), which this company did not recognize and did not deal with, immediately after complaining to the E.E.E.P. immediately credited a total amount of €140.
I am awaiting information from the EEEP. about what n1casino will answer and do. It is impressive, however, that in a multitude of communications and evidence, not only did it not take care to correct any malfunction in monitoring the reward programs, but it categorically stated that it was fine with its obligations. Before resorting to complete disrespect towards the player.
Ο λογαριασμός μου είναι ταυτοποιημένος και απολάμβανα τις υπηρεσίες για μήνες χωρίς ιδιαίτερα προβλήματα.
Έντονο πρόβλημα παρουσιάστηκε από τα τέλη Δεκέμβρη σε ό,τι αφορά την απόδοση επάθλων (χρηματικών ποσών χωρίς απαιτήσεις στοιχηματισμού), από προγράμματα επιβράβευσης του παρόχου Pragmatic Play, τα οποία το casino, πρόβαλε και στη σελίδα προσφορών/τουρνουά του.
Τα προγράμματα ήταν τα:
Drops & Wins που περιλάμβανε τα 1α Daily Prize Drops και 2α Daily Game Show Tournament
Greek Sweet Tour, που περιείχε ρίψεις επάθλων - χρηματικών ποσών σαν τα Daily Prize Drops και ένα έξτρα έπαθλο 100€ αν στα πλαίσια εβδομαδιαίου κύκλου αποκτούσες μια τριάδα λέξεων μέσω ρίψεών τους.
Τα προγράμματα έτρεχαν παράλληλα στο ίδιο παιχνίδι ή παιχνίδια συμμετοχής.
Όλα άρχισαν στις 27/12/2023 που ξεκίνησα να παίζω κυρίως σε ένα συγκεκριμένο Game Show στο Live Casino.
Μέσω άλλων εταιριών είχα την εμπειρία πως τα έπαθλα από τα Daily Game Show Tournament (20:00-19:59) πιστώνονταν στο λογαριασμό στις 20:29 καθημερινά.
Σε ό,τι αφορά τις ρίψεις, τα αντίστοιχα ποσά προσθέτονταν άμεσα στο υπόλοιπο.
Ωστόσο οι συγκεκριμένοι τρόποι πίστωσης των επάθλων, δεν ίσχυαν στο n1casino. Κάτι που αντιλήφθηκα μετέπειτα...
Μη έχοντας πιστωθεί λοιπόν το έπαθλο του Daily Game Show Tournament που έληξε στις 27/12, την επόμενη ημέρα επικοινώνησα με την υποστήριξη, στέλνοντας και σχετικά στιγμιότυπα. Κάτι που έκανα και για το νέο έπαθλο από το Daily Game Show Tournament που έληξε στις 28/12.
Τα συγκεκριμένα δύο πιστώθηκαν από την εταιρεία, νομίζω στις 28 & 29/12, η οποία κατόπιν "κήρυξε παύση πληρωμών" ενώ στις διαρκείς επικοινωνίες μου, οι απαντήσεις ήταν: έχει προωθηθεί, κάντε υπομονή.
Στο μεταξύ κέρδιζα καθημερινά έπαθλα στα Daily Game Show Tournaments, από τις 29/12/2023 έως και τις 4/1/2024. Τότε έκανα και επίσημο παράπονο στη φόρμα της εταιρείας.
Σχετικά άμεσα προέκυψε μια πίστωση "Το δώρο σας από την Pragmatic" ποσού 150€. Ποσό που δεν αντιστοιχούσε σε κάποια λογική σειρά και το οποίο δεν κάλυπτε το σύνολο των αποκτημένων επάθλων. Μέσω email και αποδεικτικών τελικά μου πιστώθηκε επιπλέον ποσό των 370€.
Κατόπιν, μπορώ να πω, πως με μία συνέπεια η εταιρεία πίστωνε έπαθλα από τα Daily Game Show Tournaments. Αν και το τρόπος με τον οποίο γίνονταν αυτό ήταν απαράδεκτος: λάμβανα ένα email που έλεγε "Το δώρο σας από την Pragmatic", χωρίς να αναφέρει το ύψος του ποσού, ούτε σε ποιο πρόγραμμα επιβράβευσης αντιστοιχούσε. Στο μεταξύ στην πλατφόρμα του n1casino δεν υπάρχει ιστορικό και δυνατότητα παρακολούθησης της κίνησης του υπολοίπου και των συναλλαγών. Κάποιες φορές μέσω τις Live Chat υποστήριξης ενημερωνόμουν μόνο για το ύψος της πίστωσης και την ακριβή στιγμή πραγματοποίησής της. Χωρίς την οποιαδήποτε περαιτέρω πληροφορία, πέρα του ό,τι αφορούσαν τα "One Day Tournament"!!!???
Από τα στοιχεία που είχα στη διάθεσή μου, το συμπέρασμα ήταν πως μου πίστωναν αποκλειστικά έπαθλα από τα Daily Game Show Tournaments και καθόλου από τα υπόλοιπα 2 προγράμματα.
Στα ερωτήματα που τους έθετα και τα αποδεικτικά που τους παρείχα απαντούσαν πως έχω λάβει όλα τα έπαθλα από την Pragmatic ή/και να κάνω υπομονή.
Στις 2/2/2024 έκανα καταγγελία στην Ε.Ε.Ε.Π. έχοντας στείλει όγκο αποδεικτικών για ποσά 25€, 135€, 35€ και 90€.
Παράλληλα ζήτησα να παραδώσει η εταιρεία αναλυτική λίστα των πιστώσεων επάθλων, για να μπορέσω να διασταυρώνω αν έχει πιστωθεί το σύνολο των επάθλων από τα Daily Game Show Tournaments,
Επίσης ζήτησα να παρουσιάσει στοιχεία της Pragmatic Play για όλο το διάστημα από 27/12/2023 έως 2/2/2024 όπου ήμουν δυνητικός λήπτης επάθλων τύπου ρίψεων, που η φύση τους ήταν τυχαίας απονομής και ιδιαίτερα δύσκολη η καταγραφή αποδεικτικών, όταν μάλιστα πριν τις 14/1/2024 ήμουν αρκετά αφελής σε ό,τι αφορούσε τη λειτουργεία και αξιοπιστία του n1casino στο συγκεκριμένο.
Υστερόγραφο: υπήρχε ακόμη μία εταιρεία στην Ελλάδα που στα συγκεκριμένα προγράμματα δεν είχε ενεργή/επιτρεπτή την άμεση ή/και αυτοματοποιημένη πίστωση. Διεκδικήσεις μου για Daily Game Show Tournaments (είχα συμμετάσχει και αποκτήσει για μεμονωμένες ημέρες), τις οποίες αυτή η εταιρεία δεν αναγνώριζε και δεν ασχολούνταν, αμέσως μετά καταγγελία στην Ε.Ε.Ε.Π. πίστωσε ευθύς συγκεντρωτικό ποσό των 140€.
Είμαι σε αναμονή ενημέρωσης από την Ε.Ε.Ε.Π. για το τι θα απαντήσει και τι θα πράξει η n1casino. Είναι εντυπωσιακό πάντως το γεγονός, πως σε πληθώρα επικοινωνιών και αποδεικτικών, όχι απλά δε φρόντισε να διορθώσει την όποια δυσλειτουργία παρακολούθησης των προγραμμάτων επιβράβευσης, αλλά με κατηγορηματικό τρόπο δήλωνε πως ήταν εντάξει στις υποχρεώσεις της. Πριν καταφύγει στην πλήρη απαξίωση απέναντι στον παίκτη.
Автоматичен превод:
