N1 Bet Casino - Депозитът на играча не достигна сметката на казиното.

I deposited 175 euros on Saturday, the money was deducted from my bank account but not added to my gaming account, the chat always says the same thing, that the money will be returned to my account but nothing happens.

Ich habe 175 euro am samstag eingezahlt, das geld wurde von meinem bankkonto abgebucht aber meinem spielkonto nicht hinzugefügt, der chat erzählt immer das gleiche, dass das geld auf mein konto zurück gebucht wird aber es passiert nichts.

Dear Peda11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

If the money was credited to my gaming account there wouldn't be a problem, why should I contact my bank? I deposited through the betting provider and the money was deducted from my account so the money was paid and God knows what the casino did with it.

So you are responsible for either transferring it to my account or crediting it to my gaming account

Wenn das geld meinem spiel konto gutgeschrieben wär würde es ja kein problem geben, warum soll ich meine Bank kontaktieren ich habe über den wettanbieter eingezahlt und das geld wurde von meinem konto abgebucht also wurde das geld gezahlt und gott weiss was das casino damit gemacht hat.

Also sind sie dafür verantwortlich mir es entweder auf mein konto zu überweisen oder es meinem spielkonto gutzuschreiben

Dear Peda11,

You have to contact the payment provider in order receive a confirmation that the payment was successful and then send it to the casino. After that, it might take from 1 to 3 weeks for the casino to locate the lost funds and credit it to your account.

Please do so and let us know the outcome if it would take longer.

Dear Peda11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.