MyStake Casino - Играчът е предоставил неверни лични данни.

Hi my mystake account has been blocked after verifying my details. Because by mistake I entered a wrong identity several times not knowing that the account data should coincide with the name of the card holder with which I would have withdrawn the sum won. Today my account has been blocked for about a month and I cannot log in. I would like to know if it is somehow possible to unblock it to resend my documents and be able to withdraw the money won.

Salve il mio account di mystake è stato bloccato in seguito alla verifica dei miei dati. Perche per sbaglio ho inserito un identita sbagliata piu volte non sapendo che i dati dell’account dovessero coincidere con il nome dell’intestario della carta con cui avrei prelevato la somma vinta. Oggi il mio account è bloccato da circa un mese e non posso accedere. Vorrei sapere se in qualche modo è possibile sbloccarlo per reinviare i miei documenti e poter prelevare i soldi vinti.

Dear cintiriccardo3012,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there is nothing we can do for you in this matter. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future. I understand that you haven’t done it intentionally but unfortunately, it doesn’t make any difference. If you’ve opened your account and realized straightaway your mistake, it would be a different story, but you only fund out when requesting a withdrawal, is that correct?

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

I have not provided any false documents. Being that the site to verify the account needs proof of residence and not being the holder of bills etc in the name of me but in the name of my father, I had to change the account name to that of my father and the site me he initially did it later blocked my account

Io non ho fornito documenti falsi. Essendo che il sito per verificare l’account ha bisogno di una prova di residenza e non essendo titolare di bollette etc intestate a me bensi a nome di mio padre ho dovuto cambiare il nome dell’account impostando con quello di mio padre e il sito me l’ha inizalmente fatto fare in seguito mi ha bloccato l’account

Do I understand correctly that the casino account has been created under your name but since you do not have any utility bills under your name, you tried to transfer your casino account to your father?

yes it is that and it was not my intent to go against the rules of the site by not being aware of it. So somehow I would like to know if there is a chance to take my money since I really need it. Thanks in advance

si è quello e non era mio intento andare contro le regole del sito non essendone a conoscenza. Quindi in qualche modo vorrei sapere se c’è una possibilita di prendere i miei soldi dato che ne ho davvero bisogno . Grazie in anticipo

I'm truly sorry but it is not possible to register the casino account under your father's name if you are playing. Please check the following rule:

"The Player is responsible for providing the Company with correct details of his personal account for the purpose of withdrawals from its Account.

Withdrawal from the Account shall be performed only upon the confirmation of the fact that the Account Holder is the owner of the respective payment account. It is strictly prohibited to make money transfers in favor of third persons.

An Account holder/Player must not allow third parties to use its Account to make deposits to or withdrawals from its Account. In case the Company detects that the respective personal account (bank account, wallet, crypto wallet account, crypto wallet address) is being used by two or more Players, then it can terminate the accounts of all Players and cancel their current winnings and bonuses. In this case the Players are obliged to provide the Company with valid personal accounts for settlement of their deposits from which 20% will be deducted as settlement fee. In case the Player fails to provide the Company with such personal account within 7 days from the respective notification then the deposits will be seized by the Company."

Please understand that you need to register casino account under your own name and consequently to be able to verify it, you need to provide your personal documents (proof of address and utility bills included). If you are not able to verify your account I'm afraid we won't be able to help you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

so in short what should i do now excuse me

quindi in breve cosa dovrei fare ora mi scusi

I'm afraid that we are powerless in this case. For future references, I strongly recommend registering your casino account only if you know that you will be able to verify it later.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.