MyStake Casino - Акаунтът на играча е блокиран.

I wanted to verify my account in MyStake to withdraw the funds (they were 80 dollars that I wanted to withdraw) I send the verification and they do not accept it, they blocked my account with my 80 dollars inside.

Queria verificar mi cuenta en MyStake para retirar los fondos (eran 80 dolares que queria retira) Mando la verificacion y no me la aceptan, me bloquearon la cuenta con mis 80 dolares dentro.

Dear JohnAlexander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format? Did the casino specify why your documents were not accepted?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear JohnAlexander,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.