Mr Bet Casino - Оттеглянето на играча се забави.

My withdrawal request has been pending for 7 days. Whenever I seek help from support, I automatically get a response saying withdrawals take up to 48 hours.

Pedido de retirada pendente a 7 dias, quando peço ajuda ao suporte spou respondido de forma automatica que os saques levam até 48 horas.

Dear gustavohmsantos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

PS: Could you please confirm that your account has been successfully verified? We want to update your previous complaint accordingly.

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yes, my account has been verified.

sim, minha conta foi verificada.

Perfect :) I will set the timer for an additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

They keep giving me the same automatic answers, without any respect for the player, it's frustrating to ask for help and they say it takes 2 days when we're already on the tenth, Mt bet is the worst Casino site, without a doubt.

Continuam me dando as mesmas respostas automaticas, sem nenhum respeito ao jogador, é frustrante solcitar a juda e dizerem que leva 2 dias sendo que ja estamos no décimo, Mt bet é o pior site de Casino, sem duvidas.

Thank you very much, gustavohmsantos, for providing all the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

14 days and no responses from MR bet, support emails always give the same automatic response.

14 dias e nenhuma respostas do MR bet, nos emails de suporte dão sempre a mesma resposta automatica.

Hello gustavohmsantos,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Mr Bet Casino’s representatives to join this discussion in order to resolve this issue.

Dear Mr Bet Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub

Simply after 15 days, they canceled my withdrawal request for no reason

Simplesmente após 15 dias, cancelaram meu pedido de saque sem nenhum motivo

I'm certainly being ripped off by mr bet

Eu certamente estou sendo roubado pelo mr bet

Realize the lack of respect for the player, as their presence here was requested more than two days ago, with no response.

Percebam a falta de respeito pelo jogador, pois ha mais de dois dias foi solicotada a presença deles aqui, sem retorno

now they have removed PIX as a withdrawal method.

agora retiraram o PIX como metodo de saque.

Dear gustavohmsantos,

We regret to inform you that your previous transaction was canceled due to temporary technical difficulties. We have recommended using an alternative payment method for fund withdrawal. Currently, as of April 18, 2024, your withdrawal request is in pending status, initiated through the PIX method.

IT TOOK 19 days to inform me that there were technical difficulties, now I have opened a new withdrawal request which has already taken more than 24 hours, I have been waiting for MY money to be withdrawn for 19 days, CASINO GURU, can you help me?

DEMORARAM 19 dias para me informar que houve dificuldades tecnicas, agora abri um novo pedido de saque que ja leva mais de 24 horas, estou esperando pelo saque do MEU dinheiro há 19 dias, CASINO GURU, pode me ajudar?

problem caused by them and do not work to solve the problem, leaving the player harmed.

problema causado por eles e não trabalham para resolver o problema ficando o jogador prejudicado.

The least they should do is give priority to my withdrawal, considering that I've been waiting for 20 days.

Mínimo que deveriam fazer é dar prioridade no meu saque, tendo em vista que ja estou esperando há 20 dias.

Dear Mr Bet Casino,

Thank you for an update on this case! Could you please provide an estimate of the timeframe required to process the player's withdrawal?

Thank you in advance!

Best Regards,

Jakub

my withdrawal was processed after TWENTY-TWO DAYS, I demand a justification from mr bet that is not technical problems

meu saque foi processado após VINTE E DOIS DIAS, exijo uma justificativa do mr bet que não seja problemas tecnicos

Dear gustavohmsantos,

Have your funds been successfully deposited into your bank account or other chosen payment service? Do I understand it right?

Jakub

Dear gustavohmsantos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.