LOOT.BET Casino - Достъпът на играча до средства се забавя поради поддръжка.

This bookmakers is under maintenance for more than a week. They do not answer to mails or via chat and i want to get my money but in this situation this is not possible

Dear aofsampali,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with accessing your funds due to the bookmaker being under maintenance.

Thank you for informing us about this situation; I have also marked the casino as under maintenance in our database. To assist you further, could you please provide more details regarding your case?

• Have you received any updates or announcements from the casino regarding the maintenance period or when it will be resolved?
• What is the current balance in your account, and do you have pending withdrawals?
• Did you try contacting the casino through any alternative channels (e.g., social media, WhatsApp)? If so, what was their response?

Could you forward any correspondence you’ve had with the casino to petronela.k@casino.guru? This will help us better understand the situation and support you effectively.

Your cooperation is essential for us to proceed with the case and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi i tried many times via email but there is not any answer from their side i have about 125 usdt

Thank you very much, aofsampali, for providing all the necessary information. I will now transfer your complaint to my colleague, Mirka (miroslava.d@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear aofsampali,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite LOOT.BET Casino representative to join this conversation.

Dear LOOT.BET Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

No progress....i guess i lost my money

Good evening.

Is anyone dealing with this issue or not?

Καλησπέρα.

Ασχολείται καποιος με αυτο το θεμα η οχι;

Dear aofsampali,

I am sorry for long waiting period, but since the casino still appears to be closed and support unreachable, we were nit able to get any clarification from their side yet. Currently, we are still trying to get in touch with the casino representatives, and discussing the issue internally. I will inform you, if there are any updates.

Thank you for your patience.

Dear aofsampali,

The casino failed to reply to our team's numerous attempts to communicate on all available platforms for months, without any previous warnings on upcoming "maintenance" or closure. Since we take this behaviour very seriously, the casino's rating will be reduced significantly for failure to pay out your winnings, and winnings of other players, who complained on our website.

I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can recommend you to choose casinos licensed by a reputable regulator in the future, because in cases, when casino is unresponsive, it can be helpful to have the option to complain to a gaming authority.

I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova