Locowin Casino - Играчът иска пълно възстановяване на депозита.

I was officially self-banned by the Oasis in Hesse on August 1st, for example I made a deposit at XTip or Tipico, where I was immediately blocked and could no longer use my account, but I was still able to deposit over €750 at Locowin and gambling, I ask Locowin

immediately post the deposits back to my deposited account, I know my rights and know that I am entitled to the money.

By the way when I wrote to the support they were stubborn and told me they never found out that I wanted to be banned, when I asked for my money I was just told that there is nothing they can do for me, but now ban my game account because of ''Gambling Issue''

Und zwar wurde ich am 01.08 Offiziel durch die Oasis in Hessen Selbstgesperrt, ich habe zum Beispiel eine Einzahlung bei XTip oder Tipico gemacht, wo ich umgehend gesperrt wurde und mein Konto nicht mehr nutzen konnte, jedoch konnte ich bei Locowin trotzdem noch über 750€ Einzahlen und Verspielen, darum bitte ich Locowin

umgehend die Einzahlungen zurück zubuchen auf mein Hinterlegtes Konto, ich kenne mein Recht und weiß das mir das Geld zusteht.

Übrigens als ich dem Support geschrieben habe, waren sie stur und sagten mir sie hätten niemals was erfahren das ich mich Sperren wollte, als ich nach meinem Geld fragte wurde mir nur gesagt das Sie nichts für mich tun können, aber jedoch jetzt mein Spielkonto sperren wegen ''Gambling Issue''

Dear Larseehy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I’m sure that you are aware of the geolocation of OASIS operation:

"The OASIS player blocking system is being introduced in line with the provisions of the State Gambling Agreement (GlüNeuRStV), according to which legal online gambling is allowed throughout Germany."

Since you have chosen casino with Maltese license, it will be very difficult to resolve this case to your satisfaction. Have you informed the casino about your gambling problem?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I didn't inform the casino about it, but the casino is a complete rip-off, my request was blocked directly and excuses were used, the casino is officially obliged to pay me back the money, I've already gambled away over €8000 there, in other cases it was money also refunded

Ich habe das Casino nicht drüber informiert jedoch ist das Casino die reinste Abzocke, meine Anfrage wurde direkt abgeblockt und ausreden genutzt, offiziell ist das Casino dazu verpflichtet mir das Geld zurück zuzahlen, ich habe bereits über 8000€ dort Verspielt, in anderen Fällen wurde das Geld auch zurückgezahlt

I do apologize but I'm not sure if I understand correctly. Have you informed this casino about your gambling problem, please?

Yes, I informed the casino about it in live support

Ja ich habe das Casino dadrüber Informiert im Live Support

Could you please forward any supporting evidence, such as screenshots of the relevant communication, or a live chat transcript to petronela.k@casino.guru? Thank you very much in advance.

Dear Larseehy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.