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Do not recognize bank statements as proof of address (each of the over 50 casinos has previously recognized this) want me to apply for a registration certificate at the office do everything so that you do not have to pay out purer fraud

Erkennen Kontoauszüge nicht als adressnachweis an (jedes der ü50casinos vorher hat dies anerkannt) wollen das ich eine meldebescheinigung beantrage beim amt tun alles damit sie nicht auszahlen müssen purer betrug

Dear Davor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Do I understand it correctly that providing a proof of address seems to be the only obstacle standing between you and your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Passport with which I can travel all over the world a bank statement and a leash card are not enough hahahhahaha *** but your mothers you bloody cheats this is pure chicane to prevent the players from paying out money NOTHING else is behind it. Tomorrow I will file a complaint with the police about theft ubd with this notification to get my payment back from ser bank

Reisepass womit ich in der ganzen welt rumreisen kann ein kontoauszug und leine karte reichen nicht aus hahahhahaha *** doch eure mütter ihr verfluchten betrüger dies ist pure schikane um die spieler daran zu hindern geld auszuzahken NICHTS anderes steckt dahinter. Werde morgen eine anzeige bei der polizei wegen Diebstahls erstatten ubd mit dieser anzeige meine einzahkung von ser bank zurückholen

Thank you very much, Davor, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Davor,

I looked at your case and understand the situation. I will contact the casino and see what can be done.

Dear everyone,

Allow us to clarify the case for all the sides involved:

We would like to point out that all of our customers go through a KYC procedure and depending on the circumstances, we may carry out a standard or enhanced due diligence procedure. This does not mean in any way that the player will be left out without a chance to take his winnings out.

What is most important is that both sides are cooperative in order for the verification to go as quickly as it can.

However, our customer was not patient enough and he already got his account closed after he played his balance.

We would like to apologise for any inconveniences.

Best regards,

LightCasino Team

I give a shit about this ********** that is pure fraud. I have already closed my account

Ich scheiss auf diese ********** das ist betrug pur habe bereits mein konto geschlossen sollen sie alle elendig sterben

Thank you LightCasino Team for the reply.

Dear Davor,

I'm afraid if you played away your balance, there is nothing I can do to help you. I can only recommend you to be more patient in the future and provide the documents the casino needs to verify your account.

Best regards,

Peter