Lapalingo Casino - Играчът се мъчи да завърши проверката на акаунта.

It's about a payout of 71.26 euros or my online losses

from approx. 1400 euros

For two weeks I've been fighting for my money because I've been one for a long time

Profit of 71.26 euros.

When paying in, I always paid with Paysafe and Sofortüberweisung. Everything was fine until I won

Should send documents and should open a Skrill account.

I have sent documents, ID, account statement, Paysafe account details, pay slip.

However, credit cards are required that I used in 2018, which I HAVE NO LONGER USED AND BUT ONE OF THEM HAS BEEN CONFIRMED WITH THOSE

I only paid with Paysafe and Sofortüberweisung.

They have blocked my account and are not paying my money. They require credit cards that I no longer have or used.

I want the 71.26 and my losses paid off.

Oh, everything I send is not okay, they just want to hold me off like you do with many customers. I've read many complaints about Lapalingo.

They also have my account number for payment.

Everything was in order until the payment was made, I always paid in nicely because no documents were asked for weird.

Please help me finally want my money about 1400 loss and 71.26 euros profit.

Es geht um eine Auszahlung von 71,26 Euro bzw.meine Onlineverluste

von ca .1400 Euro

Seit zwei Wochen kämpfe ich um mein Geld weil ich seit langem ein

Gewinn habe von 71,26 Euro.

Bei der Einzahlung habe ich immer mit Paysafe und mit Sofortüberweisung bezahlt.Alles gut bis zum Gewinn

Sollte Unterlagen schicken und soll ein Skrillkonto eröffnen.

Unterlagen habe ich geschickt Ausweiß Kontoauszug Paysafekontodaten Gehaltsabrechnung.

Doch es werden Kreditkarten gewünscht die ich 2018 benutzt habe welche ich NICHT MEHR BENUTZT HABE UND EINE DAVON ABER SCHON BEI DENEN BESTÄTIGT WURDE.

Ich habe nur noch mit Paysafe und Sofortüberweisung bezahlt.

Die haben mein Konto gesperrt und zahlen nicht mein Geld aus verlangen Kreditkarten die ich nicht mehr habe oder benutzte.

Ich will die 71,26 und meine Verluste ausgezahlt haben.

Ach alles was ich schicke ist nicht in Ordnung die wollen mich nur hinhalten wie Sie es mit vielen Kunden machen habe schon viele Beschwerden gelesen über Lapalingo.

Die haben auch meine Kontonummer zur Auszahlung.

Bis zur Auszahlung war alles in Ordnung habe immer schön eingezahlt da wurden keine Unterlagen gefordert komisch.

Bitte helfen Sie mir möchte endlich mein Geld ca 1400 Verlust und 71,26 Euro Gewinn.

Dear Elke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed and serious casinos takes KYC lightly.

Do I understand correctly that providing details of the old card seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification? Could you please forward the cashier history and indicate which deposits have been made through your expired card? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Have you received the first email via your email address?

Haben Sie die erste Mail erhalten über Ihre Emailadresse

Thank you very much, Elke, for providing all the necessary information via email. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello I have a chance at all to get my money and how it continues now

Hallo habe ich den überhaupt eine Chance mein Geld zu bekommen und wie es jetzt weiter

Hello Elke!

I will take care of your complaint. I'd like to invite Lapalingo Casino's representatives into this discussion in order to help us to find a solution.

Okey, stay with your opinion, I should get my bank and account statement from 2018 for these credit cards that I no longer have or used.

Okey die bleiben bei Ihrer Meinung ich soll zu meiner Bank und Kontoauszug von 2018 besorgen für diese Kreditkarten die ich nicht mehr habe oder benutzte.

We would like to ask Lapalingo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Waiting for that they want to keep the money like with the other winners where you always refuse everything and always have other excuses. They would have to lose your license.

For me it's about 71.26 payout won and losses 1400 euros.

Some others have won more than 1000 euros because Lapalingo does not pull it through a payout

MFG Angermann

Darauf warten die doch die wollen das Geld behalten wie bei den anderen Gewinnern auch wo Sie immer alles ablehnen und immer wieder andere Ausreden haben.Die müßten Ihre Lizenz verlieren.

Bei mir geht es um 71,26 Auszahlung gewonnen und Verluste 1400 Euro.

Manch anderer hat mehr als 1000 Euro gewonnen da zieht Lapalingo es auch durch keine Auszahlung

MFG Angermann

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.