KatsuBet Casino - Трудност при премахването на лимита за игра, зададен от играча.

I had set a play limit of 50 Euros and wanted to delete it. Since it's not possible to do this from my profile, I reached out to the chat support. They have been repeatedly assuring me for days that they will delete it.

In the chat, they keep asking strange questions about the limit and the amount. My request was clearly stated: I want everything deleted.

But it hasn't been done... my emails to customer service are also being ignored.

Until today, I still cannot play... my concerns are being ignored!

Hatte mal ein Spiellimit von 50 Euro eingerichtet.wollte es wieder loeschen. Da es in meinem Profil nicht möglich ist, habe ich mich an den Chat gewendet. Dort schreibt man seit Tagen das gleiche, man werde es loeschen.

Es werden kuriose Fragen im Chat gestellt welches Limit und wie viel.mein Anliegen war klar ausgedrückt,dass ich alles loeschen will.

Aber es wird nicht gemacht...auch werden meine Mails ignoriert die ich an den Kundendienst sende.

Bis heute kann ich nicht spielen...meine Anliegen werden ignoriert!

Hello muscletech76,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with KatsuBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When did you request for the deposit limit? When was the last time you spoke to the casino and what did they respond regarding the deposit limit?

Please note that the casino is not obligate to remove any account limits and they may even set it without your request.

Looking forward to your answer.

Regards,

Nick

Account is not verified... I chatted with a gentleman 2 days ago who said he would forward it... that has been said many times... I still have 100 euros in my account that I deposited 2 days ago. I wanted mine Paying out money because I could play for a short time, then suddenly it didn't work anymore. My withdrawal was rejected, it's real money from me

Konto ist nicht verifiziert...habe vor 2 Tagen mit einem Herr gechattet,der sagte er leite es weiter....das würde schon oft gesagt...habe noch 100 Euro auf Konto,dass ich vor 2 Tagen einzahlte.wollte mein Geld auszahlen,weil ich kurz spielen könnte,dann plötzlich ging es nicht mehr. Meine Auszahlung wurde abgelehnt,ist Echtgeld von mir

Hello muscletech76,

I'm not entirely sure what exactly is the issue now - are you struggling with the removing of deposit/bet limit or the withdrawal?

Not all limits are lifted....I never receive the link to delete the limits myself by email, even though I told customer service....there are some daily limits in there that I never wanted....you only get it in the chat reply, but never an email...it has not been canceled to this day, even though the account is fully verified

Es werden nicht alle limiten aufgehoben....den Link zum selber loeschen der Limits bekomme ich nie per Mail,obwohl dem Kundenservice mitgeteilt....es sind irgendwelche tageslimiten drinnen,die mich nie wollte....man bekommt nur im Chat antworten,aber nie ein Mail ....es ist bis heute nicht aufgehoben,obwohl Konto voll verifiziert

Hello muscletech76,

Unfortunately, we can't enforce the casino to lift any limits made on the account as they are eligible to set them without your agreement if they detect any kind of problematic gaming. All the responsible gambling tools can be requested by the casino or set by the casino directly.

I'm sorry that we can't help you out with this issue but it is entirely up to the casino to lift or not those restrictions.

Is there anything else we could assist you with? If not, we will be forced to close the complaint.

Regards,

Nick

Dear muscletech76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.