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JustBit is not paying out a large sum of XRP to me. Every day I receive different excuses. Sometimes my XRP Memo/Tag is supposedly incorrect. Other times there are alleged technical problems, and then they say everything is supposedly resolved, but the money simply doesn’t get paid out. This is now the 4th withdrawal request that just doesn’t end up in my account. This has been going on for 8 days now. They are withholding 1330 XRP and not paying it out.

JustBit zahlt mir eine größere Summe XRP nicht aus. Ich bekomme jeden Tag andere Ausreden. Mal ist meine XRP Memo/Tag nicht richtig. Mal gibt es angeblich technische Probleme, mal geht alles angeblich wieder, aber das Geld wird einfach nicht ausgezahlt. Es ist mittlerweile die 4. Auszahlunganfrage, die einfach nicht auf meinem Konto landet. Das ganze geht schon seit 8 Tagen so. 1330 XRP werden einbehalten und nicht ausgezahlt.

Dear casinospieler1234,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Money was paid out

Geld wurde ausgezahlt

Dear casinospieler1234,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear casinospieler1234, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru